Allwin Joseph
Sarnia,ON
Summary
Hard-charging graduate with advanced education and analytical mindset prepared for the demands of modern business operations. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Highly organized with a focus on providing professional and efficient customer service. Thrives under pressure to manage successful teams, deliver promised results, and exceed expectations. Offers talents for conflict resolution and dispute mediation to maintain harmonious and collaborative environments. Eager to learn operations from the ground up and positively impact the organization.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
TD Bank
08.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Researched and identified solutions to technical problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Support Specialist
Marriott international
03.2022 - 05.2023
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires in order to recommend the appropriate product or service
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Keep a record of incoming inquiries to be able to reference at a later date
- Be able to process orders, forms, applications, or requests
- Work with colleagues when necessary to resolve customer complaints
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Learn about the products inside and out to be able to answer any questions from customers
- Deal tactfully and diplomatically with difficult people in confrontational situations.
supervisor
Tim Hortons
11.2020 - 02.2023
- Multitask and manage administrative support as a part of a team of the administration
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintain records of stock, repairs, sales, and wastage
- Successfully managed high volumes of client-facing interactions
- Identified individual employees’ unique work styles and adapted management methods
- Establish work schedules and Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Mentored newly hired employees on operating equipment and safety
- Developed a training manual to use for reference
- Worked with the management team to implement a proper division of responsibilities
- Maintained compliance with company policies, objectives, and communication goals
- Supervise and co-ordinate activities of staff who prepare and portion food
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
sales associate
marshalls
02.2020 - 09.2021
- Prepared merchandise for the sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked the store system for merchandise at other sites
- Tracked stock using company inventory management software
- Achieved perfect attendance and on-time record
- Solved customer challenges by offering relevant products and services
- Maintained records related to sales, returns, and inventory availability
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of returned products.
Customer Service Supervisor
TOPCLEAN SERVICES
05.2015 - 05.2019
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
Education
International Business Management -
Lambton College
09.2021
Business and Office Administration -
Don Bosco College
09.2019
Skills
- Computer proficiency
- Leadership experience
- Communication skill, both verbal and written
- Organizational skill
- Analytical and Problem-solving abilities
- Multi-tasking
- MS Office (Word, Excel, Outlook)
- Account Management
- Customer Relationship Management (CRM)
- Complaint Resolution
- Customer Service
Languages
English
Full Professional
Timeline
Customer Service Specialist
TD Bank
08.2023 - Current
Customer Support Specialist
Marriott international
03.2022 - 05.2023
supervisor
Tim Hortons
11.2020 - 02.2023
sales associate
marshalls
02.2020 - 09.2021
Customer Service Supervisor
TOPCLEAN SERVICES
05.2015 - 05.2019
International Business Management -
Lambton College
Business and Office Administration -
Don Bosco College