Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Allrin Sagrado

Surrey,BC

Summary

Dedicated and hardworking mom with a proven track record of successfully balancing family commitments and professional responsibilities. Adept at managing diverse tasks with flexibility and efficiency. Skilled in mention specifically in, time management, multitasking], I bring a strong work ethic and adaptability to any professional environment. Committed to achieving excellence in both personal and career pursuits.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

To be productive and able to share the acquired knowledge and experience for the growth and development of the company and people I am working with and to face a challenging position as office administrator to utilize my administrative skills and knowledge in a renowned organization


Overview

22
22
years of professional experience
1
1
Certification

Work History

Aesthetic Artist for Semi Permanent Make-Up

What's Up Brow
03.2019 - 03.2023

Retail Area Manager and Operation

GJ REN Vape Shop "Vape Unlimited"
07.2017 - 03.2022
  • Increased store sales by implementing effective merchandising strategies and product displays.
  • Optimized inventory management for streamlined operations and reduced waste.
  • Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
  • Improved customer satisfaction ratings by prioritizing excellent service in all team interactions.
  • Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
  • Enhanced employee morale through regular recognition programs and fostering a positive work environment.
  • Streamlined operational processes for increased efficiency, resulting in improved profit margins.
  • Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives.
  • Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
  • Maximized customer loyalty by resolving issues promptly while maintaining high levels of professionalism.
  • Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
  • Evaluated store layouts to optimize traffic flow, leading to improved customer experiences.
  • Launched successful pilot programs for new products or services that were adopted companywide.
  • Cultivated strong vendor relationships which resulted in beneficial partnerships and cost savings.
  • Employed data-driven decision-making processes to identify trends, challenges, and opportunities for growth within the retail area.
  • Conducted ongoing staff development to help employees achieve growth within job roles.

Shadow Teacher / Assistant Teacher

T H E L A - C H I L D P U B L I S H I N G
06.2018 - 04.2021
  • Enhanced learning outcomes by providing one-on-one support for students with special needs.
  • Supported the primary teacher in implementing individualized education plans and monitoring student progress.
  • Improved communication skills of students by utilizing visual aids and nonverbal strategies.
  • Collaborated with multidisciplinary teams to develop appropriate accommodations for diverse learners.
  • Shadow Teacher for Three(3) hrs 5 days a week, Monday - Friday.
  • Assisting Teachers during the series of Activities such as Brain Gym, Regular program, Music and Performing Arts.
  • Report directly to the Directress.
  • Dealing with students in everyday activities and performance.

Business Process Outsourcing- Customer Service Rep

Sitel Philippines "Groupon Account"
10.2015 - 01.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Encoder

Bureau Of Customs
11.2014 - 08.2015
  • Improved data accuracy by meticulously inputting information into the system.
  • Encode all the required details from the entry of all the shipments that went through the organization / section.
  • Prepare the weekly report and summary of shipments transaction to report directly to our section Head Examiner ( HEPE ).
  • Keep the record system updated and reliable at all times and the Shipping Documents record in-tack and accessible as well.
  • Handling the filing system and record of all the shipments underwent through the organization.
  • Encode all the required details from the shipping documents for local transaction.
  • Reporting directly to Sub-Ports Collector

SALE ADVISOR

JVS WORLDWIDE, INC. " THE BODY SHOP"
08.2008 - 02.2009
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Boosted sales performance by effectively upselling products and suggesting complementary items.
  • Enhanced customer satisfaction by providing personalized product recommendations and addressing concerns.
  • Developed customer relationships, leading to repeat business and brand loyalty.

Operation & Office Assistant Administrator

SEAHORSE CARGO FREIGHT FORWARDERS DOMESTIC
04.2001 - 07.2008
  • Handle duties such as customer service, shipment data encoder, and implementing department policies and changes.
  • Involve in operations flow & process freight requirements both sea and air freight.
  • Report directly to the President all the cases and issues that arise in the organization..
  • Dealing with clients regarding flow & status of shipments from pick-up date up to the final destination.
  • Handling actual operations from pick-up site up to the port of origin & from loading to carrier up to its final destination.
  • Strict monitoring regular updates & report status of shipments.
  • ü Maintain communication with the clients and the shipping agents/officials for the status and condition of cargoes.
  • Prepare quotations, proposals, agreements, business letters and other correspondence to be submitted to clients and suppliers.
  • Composition of formula for invoices, information sheet, track records and filing of documents. # Billing and billing monitoring.
  • Develop and maintain a current and accurate filing system, documents, office files & records. # General administrative and clerical support.
  • Maintain the general filing system and file all correspondence.
  • Handling confidential information which would have an immediate negative impact on the company operations, performance, or value if shared beyond intended audience.
  • Maintains email correspondence regarding client inquiries and other concerns.

Education

SemiPermanent And Permanent Cosmetic Tattoo Artist

Aesthetic International Academy
Kamias Rd Doña Apolonia Bldg QuezonCity Philippine
05.2019

Computer System Design And Programming

AMA Computer Learning Center
Commonwealth, Quezon City Philippines
05.2015

High School Diploma -

Manila High School
Intramuros Manila Philippines
05.1999

Skills

  • Computer literate – Visual Basic, C, Advance and Basic Java, Basic knowledge in C# and HTML, Microsoft Office - Word, Excel, Powerpoint, Movie Maker
  • Computer System Design and Programming
  • TESDA (Technical Education and Skills Development Authority) certified as Barista
  • Online and On-Site Assistant Trainer for Teachers and SPED students
  • Can Speak Basic Japanese Language

Languages

English
Professional Working
Japanese
Limited Working

Certification

  • National Certificate II Training - Oct. 24, 2023 valid until Oct. 23, 2028

Timeline

Aesthetic Artist for Semi Permanent Make-Up

What's Up Brow
03.2019 - 03.2023

Shadow Teacher / Assistant Teacher

T H E L A - C H I L D P U B L I S H I N G
06.2018 - 04.2021

Retail Area Manager and Operation

GJ REN Vape Shop "Vape Unlimited"
07.2017 - 03.2022

Business Process Outsourcing- Customer Service Rep

Sitel Philippines "Groupon Account"
10.2015 - 01.2016

Encoder

Bureau Of Customs
11.2014 - 08.2015

SALE ADVISOR

JVS WORLDWIDE, INC. " THE BODY SHOP"
08.2008 - 02.2009

Operation & Office Assistant Administrator

SEAHORSE CARGO FREIGHT FORWARDERS DOMESTIC
04.2001 - 07.2008

SemiPermanent And Permanent Cosmetic Tattoo Artist

Aesthetic International Academy

Computer System Design And Programming

AMA Computer Learning Center

High School Diploma -

Manila High School

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Allrin Sagrado