Summary
Overview
Work History
Education
Skills
Timeline
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Alliyah Davis

Server
Ottawa,ON

Summary

Accomplished Lead Server with a proven track record at Grounded Kitchen, enhancing customer satisfaction through exceptional communication and fine dining expertise. Skilled in teamwork and collaboration, adept at managing high-volume dining with a positive attitude. Successfully increased walk-in business by implementing strategic upselling, showcasing a keen attention to detail and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Language

Work History

Lead Server

Grounded Kitchen
06.2022 - 06.2024
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.

Lead Server

Moscow Tea Room
12.2018 - 06.2022
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

Education

High School Diploma -

Hillcrest High School
Ottawa, ON
06.2024 -

Skills

  • Teamwork and Collaboration

  • Fine dining experience

  • Table Setting

  • Positive and Friendly Attitude

  • Problem-Solving

  • Exceptional communication

  • Reservation Management

  • Attention to Detail

    • Timeline

    High School Diploma -

    Hillcrest High School
    06.2024 -

    Lead Server

    Grounded Kitchen
    06.2022 - 06.2024

    Lead Server

    Moscow Tea Room
    12.2018 - 06.2022

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