Allison Proft
Discovery Bay
Summary
Focused and dedicated professional with an outstanding service record and strong work ethic. Proven ability to manage multiple projects effectively and handle various situations with accuracy and professionalism. Skilled in building and maintaining interpersonal relationships with the public, patients, and professionals. Possesses excellent organizational and multitasking skills. Adept communicator, team player, and creative problem solver. Demonstrated experience in navigating high-pressure situations successfully to achieve positive outcomes.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Physician Relationship Manager
Surgery Partners
11.2022 - Current
- Develop and implement physician engagement strategies to strengthen relationships with existing providers
- Maintain contact with current providers through regular phone calls, emails, or visits
- Ensure timely follow-up on inquiries received from external providers seeking information about available services/block availability
- Coordinate communication between physicians and centers to ensure that all parties have a clear understanding of expectations
- Analyze workflows for process improvement opportunities to increase efficiency
- Provide support to Business Development for new physicians
- Participate in monthly MOR calls to report current challenges/opportunities and target gains and shortfalls
Surgery Scheduler/Physician Liaison
Tracy Surgery Center/Surgery Partners
07.2021 - 11.2022
- Scheduled all incoming surgeries from physician offices
- Maintained block time in HSTPM
- Updated cases in Case Coordination and ensure they transfer to HSTPM
- Contacted and recruited new physicians when applicable and met with current offices to maintain a positive working relationship
- Verification of patient insurance plans and ensure authorizations were done
- Contacted patients with cost share
- Worked with materials to ensure all equipment requested was available for cases
Police Officer
San Jose State University Police Department
05.2020 - 12.2020
- Performed all the duties of a police officer
- Answered calls for service on campus and surrounding area, making arrests, and engaging in self-initiated activity
- Wrote various reports using the RIMS computer system
- Patrolled assigned areas to detect and prevent criminal activity
- Assisted with the enforcement of all applicable laws, ordinances, and regulations
- Responded to emergency calls for service and provided assistance as needed
Surgery Scheduler
Muir Orthopaedic Specialists
07.2019 - 05.2020
- Coded incoming orders from physicians
- Contacted patients to schedule surgery at hospital or ASC
- Made all necessary appointments for patients
- Contacted and faxed facilities the orders
- Obtained medical clearances from the primary care physicians along with the necessary labs and EKG's
- Verified insurance plans and obtain authorizations
- Maintained physician calendars for upcoming surgeries
- Handled all incoming phone calls from patients regarding surgeries
Surgery Scheduler/Insurance Verifier
Brentwood Surgery Center/Surgery Partners
09.2011 - 06.2019
- Scheduled all surgeries and coordinated block time with physician offices
- Marketing for new physicians as well as maintaining a good working relationship with current physicians
- Worked closely with the Director of Nursing and the OR Charge Nurse to maintain scheduling needs
- Verified insurance and contacted patients with copays and coinsurance
- Assisted in the OR with room turn over and GI scope cleaning
- Coordinated with the Materials Manager to ensure all supplies for cases were ordered
Police Officer
City Of San Jose
01.1990 - 08.2002
- I worked in the Patrol Division handling calls for service
- This included doing thorough investigations and situation assessment
- I interviewed subjects regarding various crimes in order to verify and corroborate information
- I cultivated working relationships with the community on a daily basis
- I also worked in the Domestic Violence Unit, Sexual Assaults, Robbery and Backgrounds, always keeping in mind the need for sensitivity amongst contacts
- Following 9 years of being a regular officer I did 3 years of reserve duty
- This entailed the same duties as a regular officer only less frequently
Education
Police Requalification Course -
South Bay Regional Academy
San Jose, CA05.2020
CLINICAL & ADMINISTRATIVE MEDICAL ASSISTING -
Contra Costa Medical Career College
Antioch, CA01.2011
Police Academy -
Evergreen Valley College
San Jose, CA01.1990
Reserve Police Officer Training -
Evergreen Valley College
San Jose, CA01.1989
General Education -
Foothill/De Anza College
Los Altos, CA01.1988
Skills
- Strong organizational skills
- Multi-tasking skills
- Outstanding communication skills
- Team Player
- Excellent leadership abilities
- Self-motivated
- High attention to detail
- Conflict resolution
- Works well under pressure
- Problem-solving abilities
Certification
- Certified Medical Assistant
- Certified Administrative Medical Assistant
- Certified in Billing and Coding and Medical Terminology
Timeline
Physician Relationship Manager
Surgery Partners
11.2022 - Current
Surgery Scheduler/Physician Liaison
Tracy Surgery Center/Surgery Partners
07.2021 - 11.2022
Police Officer
San Jose State University Police Department
05.2020 - 12.2020
Surgery Scheduler
Muir Orthopaedic Specialists
07.2019 - 05.2020
Surgery Scheduler/Insurance Verifier
Brentwood Surgery Center/Surgery Partners
09.2011 - 06.2019
Police Officer
City Of San Jose
01.1990 - 08.2002
CLINICAL & ADMINISTRATIVE MEDICAL ASSISTING -
Contra Costa Medical Career College
Police Academy -
Evergreen Valley College
Reserve Police Officer Training -
Evergreen Valley College
General Education -
Foothill/De Anza College
- Certified Medical Assistant
- Certified Administrative Medical Assistant
- Certified in Billing and Coding and Medical Terminology
Police Requalification Course -
South Bay Regional Academy
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