Allison Wilson
Fontana
Summary
Compassionate individual with background in providing emotional support and guidance to peers. Strengths include active listening, empathy, and excellent communication skills. Have made significant impact in previous roles by fostering safe environments for open dialogue and facilitating conflict resolution between individuals. Possess deep understanding of counseling principles and techniques relevant to role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Victorville
03.2017 - 12.2019
- Executed cashier duties, including order taking, payment collection, and providing change.
- Maintained high productivity and quality standards throughout operations.
- Resolved customer complaints promptly while ensuring professional service.
- Entered orders into computer system, communicating special requests and food allergies accurately.
- Delivered exceptional customer service during high-volume shifts in fast-paced environment.
Animal Shelter Employee
Beagles and Buddies
Apple Valley
09.2016 - 02.2017
- Prepared and distributed species-specific food portions to ensure optimal animal nutrition.
- Administered medications, vaccinations, and treatments as prescribed by veterinarians to improve animal health.
- Conducted educational tours on responsible pet ownership during facility visits and outreach events.
- Assisted with intake process for new animals, entering data into computer system and completing paperwork.
- Maintained clean and sanitized living spaces for animals on a daily basis.
Lead Job Coach
LINCOLN TRAINING CENTER
Apple Valley
06.2016 - 09.2016
- Advised clients on workplace attire, behavior, and communication to enhance professional image.
- Maintained detailed records of client interactions for accurate program outcome reporting.
- Monitored client progress and adjusted coaching strategies to effectively address challenges.
- Developed tailored job coaching plans based on comprehensive client assessments.
- Provided continuous support and guidance to help clients achieve employment objectives.
Education
High School Diploma -
El Camino Highschool
Oceanside, CA05-2011
Skills
- Customer service
- Data entry
- Team collaboration
- Client interaction
- Communication skills
- Computer literacy
- Time management
- Microsoft Word
- Leadership
- Active listening
- Record keeping
- Progress monitoring
Certification
- Parenting Inside Out - Inland Valley Recovery Services 2025
- Nurturing Parenting - A Greater Hope 2025
References
References available upon request.
Timeline
Crew Member
McDonald's
03.2017 - 12.2019
Animal Shelter Employee
Beagles and Buddies
09.2016 - 02.2017
Lead Job Coach
LINCOLN TRAINING CENTER
06.2016 - 09.2016
High School Diploma -
El Camino Highschool
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