Summary
Overview
Work History
Education
Skills
Timeline
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Allison Wever

Riverside

Summary

I am a hospitality professional with a background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

11
11
years of professional experience

Work History

Restaurant Hostess

Sunset Marquis
05.2022 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Hostess

Pagoda Inn
07.2017 - 09.2020
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Answered telephone to provide dining information and take reservations
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Resolved customer service and food-related issues to maintain guest satisfaction
  • Offered seating and other special accommodations to customers according to preferences and dining area volume

Receptionist

Singer Chiropractic Wellness Center
02.2015 - 08.2017
  • Sorted incoming mail and directed to correct personnel each day
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Managed complex schedules and travel arrangements for personnel
  • Greeted customers, answered general questions and directed to appropriate locations

Crew Member

Trader Joe's
07.2013 - 02.2015
  • Drove team success by completing assigned task quickly and accurately
  • Organized and restocked supplies to support operations and team productivity
  • Demonstrated proper food safety practices by accurately completing quality control checklist
  • Cleaned shelves and restocked with new inventory when products stock ran low
  • Reviewed tags on product shelves and made requested pricing changes
  • Answered questions and inquiries per shift regarding products, prices and availability
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment
  • Established and managed objectives for team production and customer service
  • Received and unloaded new products upon delivery, checking for damage and order accuracy
  • Followed instructions to properly arrange merchandise items
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
  • Managed cash register operations using POS system and processed sales and returns
  • Identified and quickly handled spill clean-up
  • Contributed to front-end team success, assisting manager and coworkers with diverse daily tasks

Education

Psychology -

Antelope Valley College
Lancaster, CA

Skills

  • Creative Problem Solving
  • Active Listening and Communication
  • Verbal and Written Communication
  • Team Player
  • Multitasking and Prioritization
  • Reservation Management
  • Service Oriented
  • Self-Motivated
  • Reliable and Trustworthy
  • Attention to Detail
  • Highly Organized
  • Customer service
  • Greeting guests
  • Active learning
  • Assertiveness
  • Social perceptiveness

Timeline

Restaurant Hostess

Sunset Marquis
05.2022 - 09.2024

Hostess

Pagoda Inn
07.2017 - 09.2020

Receptionist

Singer Chiropractic Wellness Center
02.2015 - 08.2017

Crew Member

Trader Joe's
07.2013 - 02.2015

Psychology -

Antelope Valley College

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Allison Wever