Allison Wever
Riverside
Summary
I am a hospitality professional with a background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Sunset Marquis
West Hollywood, CA
05.2022 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Hostess
Pagoda Inn
Porter Ranch, CA
07.2017 - 09.2020
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Resolved customer service and food-related issues to maintain guest satisfaction
- Offered seating and other special accommodations to customers according to preferences and dining area volume
Receptionist
Singer Chiropractic Wellness Center
Granada Hills, CA
02.2015 - 08.2017
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Managed complex schedules and travel arrangements for personnel
- Greeted customers, answered general questions and directed to appropriate locations
Crew Member
Trader Joe's
Sherman Oaks, CA
07.2013 - 02.2015
- Drove team success by completing assigned task quickly and accurately
- Organized and restocked supplies to support operations and team productivity
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Cleaned shelves and restocked with new inventory when products stock ran low
- Reviewed tags on product shelves and made requested pricing changes
- Answered questions and inquiries per shift regarding products, prices and availability
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Established and managed objectives for team production and customer service
- Received and unloaded new products upon delivery, checking for damage and order accuracy
- Followed instructions to properly arrange merchandise items
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
- Managed cash register operations using POS system and processed sales and returns
- Identified and quickly handled spill clean-up
- Contributed to front-end team success, assisting manager and coworkers with diverse daily tasks
Education
Psychology -
Antelope Valley College
Lancaster, CASkills
- Creative Problem Solving
- Active Listening and Communication
- Verbal and Written Communication
- Team Player
- Multitasking and Prioritization
- Reservation Management
- Service Oriented
- Self-Motivated
- Reliable and Trustworthy
- Attention to Detail
- Highly Organized
- Customer service
- Greeting guests
- Active learning
- Assertiveness
- Social perceptiveness
Timeline
Restaurant Hostess
Sunset Marquis
05.2022 - 09.2024
Hostess
Pagoda Inn
07.2017 - 09.2020
Receptionist
Singer Chiropractic Wellness Center
02.2015 - 08.2017
Crew Member
Trader Joe's
07.2013 - 02.2015
Psychology -
Antelope Valley College