Allison Underhill

AYR MOTOR EXPRESS

09.2004 - Current

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Promoted teamwork among colleagues by proactively assisting others when needed.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Cleared trucks , with brokers, for clearing U.S customs