Liam Lesway
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Landmark Cinemas Country Hills
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Put away weekly stock orders and ensured no short ship
- Processed customer orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored and balanced cash drawer
- Maintained and cleaned high traffic Customer areas
Warehouse Assistant
Andrew Sheret
05.2022 - 08.2023
- Assisted in maintaining a safe work environment through regular equipment checks and adherence to safety protocols.
- Contributed to increased productivity, effectively managing multiple tasks simultaneously.
- Supported team members by consistently providing assistance when needed, fostering a collaborative work environment.
- Expedited order fulfillment process to ensure timely delivery of goods to customers.
- Ensured product quality by conducting thorough inspections upon receipt and prior to shipment.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as 75-100 pounds.
- Completed cycle counts and yearly
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Education
No Degree - General
University of Calgary
Calgary, AB12.2023
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06.2020
Skills
- Product Knowledge
- Active Listening
- Shipping Procedures Understanding
- Client Relations
- Follow-Up Skills
- Computer Proficiency
- Order Fulfillment
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Landmark Cinemas Country Hills
07.2023 - Current
Warehouse Assistant
Andrew Sheret
05.2022 - 08.2023
No Degree - General
University of Calgary
High School Diploma -
Notre Dame Catholic Secondary School
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