Allison St Pierre
Belle River,ON
Summary
Results-driven retail leader with 15 years in merchandising and store management. Implements strategies that enhance operational efficiency and elevate customer engagement. Excels in driving sales through effective communication and relationship building, while promoting a collaborative team environment.
Overview
2027
2027
years of professional experience
1
1
Language
Work History
Retail Merchandising Specialist
Acosta / Crossmark
Windsor /Essex County
08.2024 - Current
- Developed and implemented effective merchandising strategies to enhance product visibility and drive customer engagement.
- Collaborated with cross-functional teams to execute planograms and maintain optimal stock levels across designated stores.
- Analyzed sales data to identify trends and recommend adjustments to inventory management practices for improved performance.
- Establish and maintain relationships with store owners to build product SKUs available at these locations and build and generate sales for our customers
- Increased customer satisfaction by providing personalized product recommendations and efficient service.
- Streamlined operational processes through effective communication between store departments, resulting in increased efficiency.
- Maintained a clean work environment by adhering to company standards for cleanliness and organization throughout the sales floor.
Store Manager
Shoppers Drug Mart
1421 Grand Marais Road West, Windsor, Ontario
2008 - 2023
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented visual merchandising strategies to enhance customer experience and drive sales.
- Trained and mentored staff on customer service excellence and product knowledge.
- Analyzed sales trends to develop targeted promotions, increasing foot traffic and revenue growth.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Developed strategic plans for seasonal events, maximizing promotional opportunities and community involvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Shoppers Drug Mart
1421 Grand Marais Road West, Windsor, Ontario
2005 - 2008
- Analyzed sales data to identify trends, optimize stock levels, and improve merchandising strategies.
- Implemented promotional displays, ensuring compliance with brand standards and increasing customer engagement.
- Implemented promotional displays, ensuring compliance with brand standards and increased customer engagement.
- Assisted in managing daily store operations and maintaining optimal inventory levels.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours and events.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimized discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, trained staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Cosmetic Managaer
Shoppers Drug Mart
8424 Wyandotte Street East, Windsor, Ontario
1991 - 2005
- Developed visual merchandising strategies to enhance product presentation and increase sales.
- Executed promotional events, driving customer traffic and boosting brand awareness.
- Trained team members on product knowledge and effective customer engagement techniques.
- Managed cosmetic department inventory, ensuring optimal stock levels and product availability.
- Analyzed sales trends to inform purchasing decisions and optimize product assortment.
- Collaborated with suppliers for timely delivery of products and promotional materials.
- Oversaw daily operations, maintaining compliance with company policies and standards.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for the department.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
- Developed a loyal client base through exceptional customer service and relationship-building skills.
- Maintained a clean, organized, and visually appealing retail environment that encouraged customers to explore products at their leisure.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Utilized customer feedback to consistently improve department offerings, creating a tailored shopping experience that catered to the clientele''s unique preferences.
- Ensured compliance with all health regulations regarding product storage, handling procedures, and sanitation practices.
- Conducted regular performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
- Delivered comprehensive training to new team members on product knowledge, application techniques, and customer service best practices.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
St Anne's High School
Tecumseh, Ontario1990
Skills
- Merchandising
- Inventory management
- Brand awareness
- Task prioritization
- Organizational skills
- Excellent communication
- Team collaboration
- Operational adaptability
- Effective communication
- Adaptability
- Relationship building
- Multitasking
Languages
English
Full Professional
Timeline
Retail Merchandising Specialist
Acosta / Crossmark
08.2024 - Current
Store Manager
Shoppers Drug Mart
2008 - 2023
Assistant Store Manager
Shoppers Drug Mart
2005 - 2008
Cosmetic Managaer
Shoppers Drug Mart
1991 - 2005
High School Diploma -
St Anne's High School