Detail-oriented administrative professional with a strong background in document management and compliance. Skilled in handling confidential records within public sector systems, ensuring accuracy and security. Passionate about leveraging legal background to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Senior Office Assistant
County of San Diego Health & Human Services Agency
07.2023 - Current
Organize and maintain files related to ongoing litigation cases
Handle a wide range of legal documents, including court reports, minute orders, petitions, case plans, and guardianship orders
Draft performance reviews for staff members
Develop and oversee project timelines for workflow and statistical analysis
Manage and protect confidential and sensitive information
Knowledge of document retention policies as it pertains to the Child and Family Well Being department
Stay informed about social, economic, and cultural trends affecting service delivery
Proficient in using essential software tools including CWSCMS, ERMS/Outsystems, Captiva Completion, CRM, Corodata/IronMountain, ImageTrust, and Kofax VRS
Regularly conduct User Acceptance Testing (UAT) with Peraton on various software platforms
Office Assistant
County of San Diego
07.2021 - 07.2023
Digitized 10–50 case files daily, ensuring proper sequencing, data integrity, and timely entry into county systems prior to purging
Assessed case information and applied relevant laws, ordinances, and Child and Family Well-Being regulations to support accurate evaluations
Handled confidential client information with objectivity and sensitivity
Created comprehensive training guides and drafted workflow process timelines for senior leadership, improving team efficiency
Coordinated with external departments to streamline collaboration and support interagency case resolutions
Conducted quality assurance reviews on 100+ case files weekly, identifying discrepancies and ensuring compliance standards were met
Utilized County systems including Kronos, Insite, CWS/CMS, and ERMS to manage case documentation and reporting workflows
Softlines
Target
01.2019 - 12.2019
Contributed to daily sales success by actively supporting the Target sales team
Maximized productivity during downtime by organizing merchandise, restocking items, and maintaining a clean and welcoming department environment
Handled customer inquiries about products, services, and store policies with clarity and patience
Operated point-of-sale (POS) systems efficiently, processing transactions, returns, and exchanges accurately
Assisted in training new employees on customer service protocols and store procedures
Monitored inventory levels and communicated stock shortages or customer requests to management
Demonstrated adaptability during peak hours and special events by multitasking and managing priorities
Education
Certified Paralegal -
San Diego State Global Campus
San Diego, CA
01.2024
Bachelor of Arts - Political Science
San Diego State University
San Diego, CA
01.2022
Associates of Art - Political Science
San Diego Mesa College
San Diego, CA
01.2019
Skills
Document management
Advanced MS office suite
Customer relationship management (CRM)
Proficient multitasking
Project management
Interdepartmental collaboration
Verbal and written communication
Office administration
Data entry
Staff management
Quality assurance
Documentation and reporting
Timeline
Senior Office Assistant
County of San Diego Health & Human Services Agency