Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Allison Shanks

New Westminster,Canada

Summary

I am an positive, reliable and hard-working individual who is looking to grow my experience in the field of communications and media technology along with the knowledge from my business diploma. My vast experience in communicative settings paired with my outgoing and empathetic personality has allowed me to take on challenges in a professional manner through many different roles of responsibility. My experience in working in teams and face-to-face communication has been rewarding as an individual who loves to interact with people and also transfers to my skills presented through post-secondary education and analytical skills regarding social media platforms, brand-awareness, email writing and marketing experience.

Overview

12
12
years of professional experience

Work History

Shift Leader, Server, Bartender

Cactus Club Cafe
08.2017 - Current
  • Worked as a server, bartender, and shift leader, taking on many responsibilities internally and towards the guests experience, resuming any issues or concerns that arise
  • Deal with the training and development such as conducting interviews, managing and training staff while focusing on enhancing customer service and providing guidance, ensuring new employees understand the required processes and protocols of the company.

Receptionist

Royal City Physio
01.2020 - 09.2024
  • As the first point of contact for the incoming patients, greeting each one with a warm and friendly welcome, finding their medical files and assisting with their needs, as well as running insurance policies and collection payment and responding to many incoming calls and emails from clients
  • Created their monthly digital newsletter for the company’s website.

Hostess, Server

Mr. Mikes Steakhouse
01.2013 - 01.2017
  • Worked as a hostess and server, as well as trained many employees in both positions.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously, while greeting customers warmly upon arrival.

Education

Bachelors of Communication And Media Technology - Communication, Culture, Information And Technology

Simon Fraser University

General Business Diploma - General Business

Douglas College

Skills

Outgoing, Kind demeanor

Time Management / Organized

Verbal and written communication

Attention to Detail

Problem-Solving

Punctual and Reliable

Relationship Building

Volunteer Experience

  • New Westminster Minor Lacrosse, Referee for minor league children ages 5-12
  • NWPD Police Soccer Camp, Assisted New Westminster Police constables coach children between the ages of 5 – 12 for a week-long camp

Timeline

Receptionist

Royal City Physio
01.2020 - 09.2024

Shift Leader, Server, Bartender

Cactus Club Cafe
08.2017 - Current

Hostess, Server

Mr. Mikes Steakhouse
01.2013 - 01.2017

Bachelors of Communication And Media Technology - Communication, Culture, Information And Technology

Simon Fraser University

General Business Diploma - General Business

Douglas College

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Allison Shanks