Allison Rubalcava
Chino
Summary
Dynamic Office Manager at Hanaco Manufacturing with expertise in streamlining HR processes and enhancing customer service. Proven ability in account reconciliation and compliance monitoring, leading to improved operational efficiency. Skilled in employee training and adept at managing sensitive information with discretion, fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Office Manager
Hanaco Manufacturing
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Liaised between multiple business divisions to improve communications.
Front Office Coordinator
Metz Air Control
09.2015 - 03.2021
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Key Holder Supervisor
New York and Company
01.2012 - 01.2015
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Processed cash, credit, debit, and check payments.
- Trained newly hired sales team in upselling techniques.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Education
Bachelor of Arts - Business Administration And Management
Argosy University
Orange, CA12-2017
Skills
- Data entry
- Billing
- Scheduling and calendar management
- Bookkeeping
- Account reconciliation
- Human resources
- Administrative oversight
- Employee training
- Training and coaching
- Financial accounting
- Business administration
- Workflow planning
- Compliance monitoring
Timeline
Office Manager
Hanaco Manufacturing
04.2021 - Current
Front Office Coordinator
Metz Air Control
09.2015 - 03.2021
Key Holder Supervisor
New York and Company
01.2012 - 01.2015
Bachelor of Arts - Business Administration And Management
Argosy University
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