Allison Reynolds
CARLETON PLACE,ON
Summary
Seasoned Service Support Representative with significant experience in customer service, technical support, and troubleshooting. Known for exceptional problem-solving skills, adept at managing multiple tasks simultaneously while maintaining high standards of performance. Played pivotal role in enhancing customer satisfaction through effective resolution of complaints and queries in previous roles.
Overview
16
16
years of professional experience
Work History
Esthetician
The Beach House Massage and Body Work
Perth, ON
03.2017 - 03.2020
- Performed manicures, pedicures, hair removal, lash extensions, and skin care treatments on clients in a fast-paced esthetics setting.
- Complied with health and safety, sanitation, and infection prevention guidelines in accordance with industry standards
- Collaborated effectively with diverse group of coworkers to achieve goals and resolve product and service-related issues
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
Verification Specialist
Entrust Datacard
Kanata, ON
10.2012 - 12.2015
- Reviewed existing customer accounts diligently in compliance with Entrust Datacard policies
- Identified, proposed, and instituted process enhancements aimed at increasing verification effectiveness and elevating customer satisfaction
- Monitored work progress using approved productivity tools to ensure customer requests meet prescribed service level timelines
Insurance Underwriter
The Dominion of Canada
Ottawa, ON
04.2011 - 10.2012
- Analyzed auto and property new business verifying adherence to company risk criteria
- Interacted with brokers to resolve questions and concerns, and to offer feedback regarding quality of business being acquired
- Conducted regular visits to engage with Brokers, fostering strong working relationships
Service Support Representative
The Dominion of Canada
Ottawa, ON
07.2004 - 04.2011
- Data entry of auto and property new business and endorsements for Personal Lines Team
- Executed clerical functions including word processing, maintaining filing systems, faxing, and photocopying
- Managed incoming calls through switchboard system and transferred accordingly
- Collaborated with other departments to resolve complex service issues quickly and efficiently
Education
Diploma - Esthetician
Algonquin College
Ottawa, ON12-2016
High School Diploma -
Holy Trinity Catholic High School
Kanata, ON06-2002
Skills
- Time management
- Multitasking
- Conflict resolution
- Customer service
- Data entry proficiency
- Detail orientation
- Team player
- Fast learner
Timeline
Esthetician
The Beach House Massage and Body Work
03.2017 - 03.2020
Verification Specialist
Entrust Datacard
10.2012 - 12.2015
Insurance Underwriter
The Dominion of Canada
04.2011 - 10.2012
Service Support Representative
The Dominion of Canada
07.2004 - 04.2011
Diploma - Esthetician
Algonquin College
High School Diploma -
Holy Trinity Catholic High School
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