Allison Pictaggi
Lancaster
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Holistic Spa Manager
Heat & Halo
01.2023 - Current
- Led spa tours for new members to familiarize guests with services provided.
- Handled high priority clients while managing day-to-day activities of spa and employees.
- Manage inventory control, reducing waste and lowering product costs.
- Develop strong relationships with vendors to secure best pricing on products and supplies.
- Create customized treatment plans for clients based on their individual needs and preferences.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Work one on one with clients, guiding them through a personalized meditation, sound therapy and light frequency experience.
- Empowering and connecting a community of people who are on a journey of self- transformation.
- Educating clients on the benefits of alternative holistic healing treatments.
- Knowledge in Halotherapy, Infrared Sauna, Contrast Bath Therapy, Light Therapy and Sound Therapy
Salon Manager/Master Stylist
18-8 Fine Men's Salon
07.2021 - 07.2022
- Handled all day to day tasks like appointment setting, multi phone line, staff and clients scheduling and inventory.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Salon Manager/Master Stylist/Educator
Floyds 99 Barbershop
08.2015 - 06.2021
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Leading by example and always giving an exceptional service to each client everytime
Education
Cosmetology
Salon Success Academy - Upland
Upland, CA12.2009
High School Diploma -
Academy For Academic Excellence
Apple Valley, CA06.2005
Skills
- Mind Body Software Knowledge
- Schedule Management
- Conflict Mediation
- Spa operations
- Organizational skills
- Assignment Delegation
- Staff training
- Schedule Coordination
- Staff management
- Problem solving
- Hygiene standards
- Customer service excellence
Timeline
Holistic Spa Manager
Heat & Halo
01.2023 - Current
Salon Manager/Master Stylist
18-8 Fine Men's Salon
07.2021 - 07.2022
Salon Manager/Master Stylist/Educator
Floyds 99 Barbershop
08.2015 - 06.2021
Cosmetology
Salon Success Academy - Upland
High School Diploma -
Academy For Academic Excellence
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