Allison Misiorowski
Client Service Specialist
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Staffing and Recruitment industry. Enthusiastic team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Client Service Specialist
People2.0
03.2021 - Current
- Day-to-day Subject Matter Expert and support for portfolio of over 30 clients
- Provide consultative services and educate clients on best practices, strategic processes and offer various tools to achieve success
- Managed on-boarding of new clients and setting each client up for success
- Instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Maintain high level of understanding regarding industry trends, legislation, compliance, and competitor activity
- Maintain accurate record-keeping with proactive attention to client information updates and upcoming business opportunities for internal use
- Utilize active listening skills to identify and understand client needs. Evaluate pain points and issues and implement effective resolutions
- Create and execute individual client action plans by maintaining and analyzing client metrics, identifying trends and developing strategies to improve customer success
- Host monthly meetings with clients to foster relationship and maintain client satisfaction and provide opportunities for strategic discussions
- Plan and execute networking events in various Provinces to maintain and foster client relationships
- Perform testing and troubleshooting of ATS software to resolve basic issues and escalate higher level situations to technical department
- Submit and manage technology tickets in Smartsheet/Fresh Desk systems and consult with Development Team on breaks, new client requests and enhancements
- Contribute to design and implementation of new features and updates to ATS software based on feedback from clients and frontline knowledge
Member Relations Specialist
People2.0
03.2017 - 03.2021
- Learned and maintained in-depth understanding of internal ATS system and other various tools to offer knowledgeable and educated responses to diverse customer questions
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained and managed customer files and databases.
- Educated and engaged customers with new bank products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Staffing Consultant
AppleOne Employment Services
11.2014 - 03.2017
- Verified documents, submitted paperwork and managed onboarding process.
- Collaborated with human resources professionals to determine target candidates.
- Selected, recruited and interviewed applicants.
- Scheduled and conducted as many as [Number] interviews each week.
- Used recruiting platforms such as [Name], [Name] and [Name] to fill vacancies.
- Wrote customized job postings based on company requirements and target candidate demographics.
- Communicated with candidates on assignment via telephone and email.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Crafted detailed job descriptions and unique job postings, obtaining necessary information from hiring managers.
- Supported a high volume Client with on-site daily visits where I implemented detailed employee orientations, training, walk throughs, etc.
Senior Staffing Consultant
Avery Human Resources
01.2012 - 10.2014
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Coordinated schedules to arrange management interviews with applicants.
- Consulted clients on retention practices to help minimize turnover.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks.
Skills
CRM Software
Account Servicing
Account Management
Customer Service
Product Training
Strategic Account Planning
Customer Relationships
Client Relations
Teamwork and Collaboration
Customer Satisfaction
Relationship Building
Timeline
Client Service Specialist
People2.0
03.2021 - Current
Member Relations Specialist
People2.0
03.2017 - 03.2021
Staffing Consultant
AppleOne Employment Services
11.2014 - 03.2017
Senior Staffing Consultant
Avery Human Resources
01.2012 - 10.2014