Allison Miranda
Sacramento
Summary
Experienced and dedicated Customer Service Representative with over five years of expertise in client relations, administrative duties, and ensuring customer satisfaction. Skilled in handling high-pressure environments, multitasking, and problem-solving. Strong communicator, fluent in both English and Spanish, with excellent organizational and technical skills. Proven ability to work effectively in veterinary and medical settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
JSP Natomas Veterinary Hospital
Sacramento
04.2024 - 01.2025
- Greet clients with warmth and professionalism to ensure a positive experience
- Accurately prepare and manage medical records and documentation
- Educate clients about veterinary services and processes
- Handle appointments, emergencies, and client requests efficiently
- Process admissions, discharges, invoices, and payments accurately
- Maintain client and pet records in compliance with legal requirements
- Proficient in EzyVet, RemedyView, and VetRocket systems
- Perform various administrative tasks such as scanning, faxing, and emailing
CSR - Customer Service Representative
Maximus Health Services
Rancho Cordova
06.2023 - 12.2024
- Provided high-quality customer service by assisting individuals with enrolling in medical coverage through state and federal health programs.
- Guided clients through eligibility requirements, application procedures, and documentation submission.
- Handled high-volume inbound calls while maintaining a patient and empathetic approach to address customer concerns and questions.
- Utilized internal systems to verify information, update records, and track application statuses.
- Ensured compliance with HIPAA and other confidentiality guidelines while handling sensitive personal information.
- Demonstrated strong problem-solving skills and attention to detail to support clients through complex enrollment issues.
Client Service Representative
Ethos Veterinary Health
Sacramento
08.2022 - 11.2024
- Greet clients with warmth and professionalism to ensure a positive experience
- Accurately prepare and manage medical records and documentation
- Educate clients about veterinary services and processes
- Handle appointments, emergencies, and client requests efficiently
- Process admissions, discharges, invoices, and payments accurately
- Maintain client and pet records in compliance with legal requirements
- Proficient in EzyVet, RemedyView, and VetRocket systems
- Perform various administrative tasks such as scanning, faxing, and emailing
Customer Service
Applebee's
Sacramento
11.2021 - 04.2022
- Greet customers warmly, take drink orders, and engage in friendly conversation to create a welcoming environment.
- Mixing and Serving Drinks: Prepare and serve alcoholic and non-alcoholic beverages according to recipes, ensuring accuracy and consistency in every order.
- Inventory Management: Monitor stock levels of ingredients and supplies, such as spirits, mixers, and garnishes, and restock as necessary. Inform management of low inventory.
- Cash Handling: Process transactions efficiently, handle cash, credit card payments, and manage tabs while ensuring accuracy in the billing process.
- Cleanliness and Maintenance: Clean and sanitize the bar area, glassware, and equipment regularly. Ensure compliance with health and safety regulations.
- Managing Bar Patrons: Monitor customer behavior, ensure compliance with legal drinking age requirements, and manage any unruly behavior to maintain a safe environment.
- Collaboration with Staff: Work with servers, kitchen staff, and management to ensure smooth service, particularly during peak times.
- Event Preparation: Set up and clean up the bar for special events, including ensuring sufficient inventory and staffing.
Server
Bubba Gump Shrimp Company
Laughlin
03.2019 - 11.2021
- Greeting Customers: Welcome guests with a friendly demeanor, guide them to their tables, and ensure they are comfortable.
- Taking Orders: Accurately take food and drink orders from customers and communicate them clearly to the kitchen and bar staff.
- Serving Food and Beverages: Deliver food and drinks promptly and in the proper order, ensuring accuracy and presentation meet the restaurant's standards.
- Menu Knowledge: Provide information about menu items, including ingredients, preparation methods, and special offers, and make recommendations if needed.
- Checking on Customers: Regularly check in with guests to ensure they are satisfied with their meals and service, and address any issues or special requests.
- Processing Payments: Present the bill, process payments, and handle cash, credit card transactions, and tips accurately.
- Table Maintenance: Clear tables of used dishes and utensils, reset tables for the next guests, and maintain a clean and organized dining area.
- Collaborating with Team: Coordinate with kitchen and bar staff to ensure orders are fulfilled on time, and assist other servers as needed during busy shifts.
- Adhering to Health and Safety Standards: Follow food handling, sanitation, and safety procedures to ensure a safe and clean environment.
- Upselling: Suggest additional items like appetizers, desserts, or beverages to enhance the guest experience and increase sales.
Front Desk Receptionist
All Wellness Medical Center
Bullhead City
10.2016 - 03.2018
- Greet clients with warmth and professionalism to ensure a positive experience
- Accurately prepare and manage medical records and documentation
- Educate clients about clinical services and processes
- Handle appointments, emergencies, and client requests efficiently
- Process admissions, discharges, invoices, and payments accurately
- Maintain client and pet records in compliance with legal requirements
- Proficient in EzyVet, RemedyView, and VetRocket systems
- Perform various administrative tasks such as scanning, faxing, and emailing
Receptionist/Assistant
Pet Hospital
Pleasanton
08.2011 - 04.2014
- Greet clients with warmth and professionalism to ensure a positive experience
- Accurately prepare and manage medical records and documentation
- Educate clients about veterinary services and processes
- Handle appointments, emergencies, and client requests efficiently
- Process admissions, discharges, invoices, and payments accurately
- Maintain client and pet records in compliance with legal requirements
- Proficient in EzyVet, RemedyView, and VetRocket systems
- Perform various administrative tasks such as scanning, faxing, and emailing
Education
High School Diploma -
Valley High School
Dublin, CASkills
- Bartending & Food Service Skills
- Organizational skills
- Organizational & Multitasking Skills
- VetRocket
- Medical & Veterinary Office Experience
- Computer skills
- POS Systems & Transaction Handling
- Microsoft Excel
- Administrative Support & Record Management
- Fast Learner & Adaptable
- Customer service
- Microsoft Word
- Client Relations & Customer Service
- RemedyView
- Time management
- Sales
- EzyVet
- Microsoft Office (Excel, PowerPoint)
Certification
Driver's License
Timeline
CSR - Customer Service Representative
JSP Natomas Veterinary Hospital
04.2024 - 01.2025
CSR - Customer Service Representative
Maximus Health Services
06.2023 - 12.2024
Client Service Representative
Ethos Veterinary Health
08.2022 - 11.2024
Customer Service
Applebee's
11.2021 - 04.2022
Server
Bubba Gump Shrimp Company
03.2019 - 11.2021
Front Desk Receptionist
All Wellness Medical Center
10.2016 - 03.2018
Receptionist/Assistant
Pet Hospital
08.2011 - 04.2014
High School Diploma -
Valley High School