Allison Mendez

As a CSR/Receptionist:

• Assisted customers with inquiries, providing accurate information and timely solutions.
• Managed customer complaints effectively, ensuring satisfaction through problem resolution.
• Processed orders and returns efficiently, maintaining a smooth transaction flow.
• Utilized CRM software to track customer interactions and improve service quality.
• Adapted quickly to new systems and procedures to support customer needs effectively.
• Received positive feedback from customers for exceptional service and responsiveness.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

As a Veterinary Assistant:

• Assisted veterinarians with examinations and procedures.
• Maintained cleanliness and organization in examination rooms and surgical areas.
• Restrained animals for examination and treatment.
• Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
• Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
• Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.

As a Receptionist:

• Served as an enthusiastic and helpful first point of contact for new and existing clients.
• Effectively coordinated the flow of pets and owners in the lobby and assisted with all scheduling tasks.
• Identified potential emergencies over the phone and in-person and offered timely appointments.
• Performed front-desk duties and processed payments.
• Educated pet owners on proper pet care, nutrition, and preventative health care.

As a Veterinary Assistant:

• Gave medications, vaccines, and treatments as prescribed by the veterinarian.
• Performed safe animal restraining techniques.
• Observed animals for signs of distress or illness and reported any changes to the veterinarian.
• Cleaned and sterilized medical instruments and equipment.
• Maintained records of treatments, medications, and other medical information.
• Kept a safe and clean environment for pets, including regular cleaning and disinfection of pet areas.

As a Retail Stock Associate:

• Provided professional customer service to satisfy customer purchases.
• Effectively communicated and worked alongside the manager to ensure the highest quality of the sales floor.
• Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory.
• Maintained the cleanliness of fitting rooms and sales floor.
• Assisted with grabbing clothing and picking up after customers.
• Communicated with customers about deals and discounts.
• Provided support at the cash register to finalize customers transactions.