Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Allison Mendez

Garden Grove

Summary

Motivated and dedicated veterinary receptionist/assistant known for adaptability and reliability. Dedicated to offering assistance to team members and clients. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledgeable about basic animal health and welfare, with skills in handling animals and assisting with medical procedures. Committed to contributing to well-being of animals and supporting veterinary staff in delivering excellent care. Eager to learn and grow and bring positive attitude and commitment to the team!

Overview

3
3
years of professional experience

Work History

Veterinary Assistant/CSR/Receptionist

The Animal Doctors of Orange County
09.2024 - Current

As a CSR/Receptionist:

  • Assisted customers with inquiries, providing accurate information and timely solutions.
  • Managed customer complaints effectively, ensuring satisfaction through problem resolution.
  • Processed orders and returns efficiently, maintaining a smooth transaction flow.
  • Utilized CRM software to track customer interactions and improve service quality.
  • Adapted quickly to new systems and procedures to support customer needs effectively.
  • Received positive feedback from customers for exceptional service and responsiveness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


As a Veterinary Assistant:

  • Assisted veterinarians with examinations and procedures.
  • Maintained cleanliness and organization in examination rooms and surgical areas.
  • Restrained animals for examination and treatment.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.

(Internship) Veterinary Assistant/Receptionist

Aspire Veterinary Center
05.2024 - 07.2024

As a Receptionist:

  • Served as an enthusiastic and helpful first point of contact for new and existing clients.
  • Effectively coordinated the flow of pets and owners in the lobby and assisted with all scheduling tasks.
  • Identified potential emergencies over the phone and in-person and offered timely appointments.
  • Performed front-desk duties and processed payments.
  • Educated pet owners on proper pet care, nutrition, and preventative health care.


As a Veterinary Assistant:

  • Gave medications, vaccines, and treatments as prescribed by the veterinarian.
  • Performed safe animal restraining techniques.
  • Observed animals for signs of distress or illness and reported any changes to the veterinarian.
  • Cleaned and sterilized medical instruments and equipment.
  • Maintained records of treatments, medications, and other medical information.
  • Kept a safe and clean environment for pets, including regular cleaning and disinfection of pet areas.

Retail Stock Associate

Columbia Sportswear
07.2022 - 02.2023

As a Retail Stock Associate:

  • Provided professional customer service to satisfy customer purchases.
  • Effectively communicated and worked alongside the manager to ensure the highest quality of the sales floor.
  • Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory.
  • Maintained the cleanliness of fitting rooms and sales floor.
  • Assisted with grabbing clothing and picking up after customers.
  • Communicated with customers about deals and discounts.
  • Provided support at the cash register to finalize customers transactions.

Education

Graduate Certificate - Veterinary Assistant

American College Of Healthcare And Technology
Santa Ana, CA
07-2024

High School Diploma -

Garden Grove High School
Garden Grove, CA
05-2022

Skills

  • Flexibility
  • Adaptability
  • Bilingual
  • Ability to work under pressure
  • Communication Skills
  • Customer Service
  • Compassion and Care for Animals
  • Ability to work in a team

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Veterinary Assistant/CSR/Receptionist

The Animal Doctors of Orange County
09.2024 - Current

(Internship) Veterinary Assistant/Receptionist

Aspire Veterinary Center
05.2024 - 07.2024

Retail Stock Associate

Columbia Sportswear
07.2022 - 02.2023

Graduate Certificate - Veterinary Assistant

American College Of Healthcare And Technology

High School Diploma -

Garden Grove High School
Allison Mendez