Allison Mcintosh
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
7
7
years of professional experience
Work History
Marketing Consultant
Newfold Digital
09.2022 - 11.2023
- Handled inbound customer chat conversations from various websites.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Carefully consider our customers' business goals and pain points and make recommendations to enhance their design/marketing strategy
- Run reports on customers' websites to locate potential improvements for SEO, Google Listings, security and defensive domains.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Developed relationships with clients for increased loyalty and repeat business.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Call Centre Representative
Eldis Group Partnership
10.2020 - 09.2022
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Supervisor
Guy's Frenchy's
01.2018 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Gathered, organized and input information into digital database.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Waitress
Best Western Hotel
09.2017 - 01.2018
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Supervisor
Enchanted Forest Natural Parenting
07.2016 - 09.2017
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Business Administration - Digital Marketing
NSCC
Nova Scotia05.2025
No Degree - Developing A Sales Culture
Fairwinds Training
Remote11.2020
GED -
NSCC
Truro, NS01.2017
Skills
- Able to provide constructive feedback and collaborate effectively with others
- Punctual and dependable
- Proficient in Microsoft Office, with over 5 years experience using Powerpoint, Excel, Word, Teams & Outlook
- Strong verbal and written communication skills
- CRM Software
- Search Engine Optimization
- Technical aptitude
- Self Motivation
- Organizational Skills
- Adaptability and Flexibility
- Typing Speed
- Independent Decision-Making
Languages
English
Native or Bilingual
Timeline
Marketing Consultant
Newfold Digital
09.2022 - 11.2023
Call Centre Representative
Eldis Group Partnership
10.2020 - 09.2022
Supervisor
Guy's Frenchy's
01.2018 - 08.2020
Waitress
Best Western Hotel
09.2017 - 01.2018
Supervisor
Enchanted Forest Natural Parenting
07.2016 - 09.2017
Business Administration - Digital Marketing
NSCC
No Degree - Developing A Sales Culture
Fairwinds Training
GED -
NSCC
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