Allison MacDonald

○ Provide high quality, personalized pet care services tailored to individual client and pet needs, including overnight services in the client’s home.

○ Meet pets needs including timely feedings, exercise routines, grooming sessions, mental stimulation, care and attention for pets in accordance with owner instructions.

○ Communicate professionally and reduces client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals well-being and happiness.

○ Foster strong relationships with clientele, leading to repeat business and recommendations from satisfied customers.

○ Set up event ware and decor: tables, chairs, linens, table settings, glassware, vases, candles, specialty signage, furniture, decor installments, backdrops, draping and additional decor.

○ Responsible for pulling decor items from the warehouse, loading into trailers and setting up/dismantling weddings.

○ Supported event planners in executing seamless event schedules, leading to consistently positive feedback.

○ Fostered positive and energetic environment, directly contributing to overall success of events.

○ Trained new employees in proper procedures and policies to achieve employee efficiency.

○ Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.

Owner of company sold business to St. Marys Golf & Country Club in November of 2023.

○ Duties were same as listed under St. Marys Weddings.

○ Responsible for inventorying warehouse and organizing design elements to be relocated as part of the business move.

○ Managed inventory pricing and liquidation.

○ Assisted with moving all design elements from Above & Beyond Design & Decor into newly built wedding warehouse at St. Marys Golf & Country Club.

○ Optimized room inventory management, resulting in reduced overbooking occurrences.

○ Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

○ Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.

○ Established strong rapport with returning guests while building new connections with first-time visitors.

○ Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

○ Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.

○ Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

○ On-call overnight supervisor for noise complaints, late arrivals, room issues and concerns.

Director of Reservations / January 2010 - August 2020

○ Increased customer loyalty through personalized service offerings tailored to individual preferences.

○ Optimized the reservations department's performance by regularly reviewing procedures and making necessary improvements.

○ Played a critical role in developing long-term organizational goals related to the reservations department, contributing valuable insights and expertise.

○ Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

○ Resolved problems with high-profile customers to maintain relationships and increase return customer base.

○ Continually monitored competitor activity, implementing innovative strategies to stay ahead in the market.

○ Developed strategic partnerships with key industry players to secure exclusive deals and discounts for clientele.

Reservations Manager / January 2005 - 2010

○ Managed a team of reservation agents, achieving high employee retention rates through effective leadership and support.

○ Achieved higher guest satisfaction ratings by ensuring prompt responses to inquiries and resolving any issues efficiently.

○ Implemented quality control measures to ensure accuracy in reservations data entry, minimizing errors and discrepancies.

○ Addressed challenging situations effectively, diffusing potential conflicts between customers or employees.

○ Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

○ Mentored junior staff members, fostering professional growth within the organization.

○ Collaborated with upper management to implement continuous improvements and exceed team goals.

Reservations Agent / January 2002 - 2005

○ Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

○ Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

○ Provided customers with information about availability and pricing.