Allison Harding
Redding
Summary
Accomplished Head Housekeeper at Choice Hotels International, renowned for enhancing team performance and reducing turnover rate. Experience in deep cleaning and inventory management, with a strong focus on customer service. Proven ability to train staff and resolve guest complaints efficiently, ensuring high standards of hospitality and cleanliness.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Home 2 Suites
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Assisted with laundry services, operating washing machines and dryers efficiently.
- Restocked cleaning supplies, verifying inventory levels for optimal operation.
- Collaborated with team members to address guest requests and resolve issues promptly.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
DSP
New Visions
- Monitored inventory levels and reported discrepancies for resolution.
- Implemented process improvements to enhance productivity and efficiency.
- Coordinated with supervisors to address operational challenges effectively.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Head Housekeeper
Choice Hotels International
Redding, CT
06.2024 - 12.2025
- Supervised housekeeping staff to ensure adherence to cleanliness and safety standards.
- Developed and implemented efficient cleaning schedules for optimal room turnover.
- Trained new employees on proper cleaning techniques and company policies.
- Coordinated inventory management for cleaning supplies and equipment.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Resolved guest complaints regarding housekeeping services promptly and effectively.
- Enhanced team performance through continuous feedback and training sessions.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
DSP
Ostermans
Redding, CA
02.2021 - 09.2022
- Operated machinery to ensure efficient production processes.
- Adhered to safety protocols to maintain a safe work environment.
- Assisted in quality control inspections, ensuring product standards were met.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on operational procedures and safety guidelines.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma -
Foothill Highschool
Palo Cedro, CASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning bathrooms
- Vacuuming and sweeping
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Physically strong
Timeline
Head Housekeeper
Choice Hotels International
06.2024 - 12.2025
DSP
Ostermans
02.2021 - 09.2022
Housekeeper
Home 2 Suites
DSP
New Visions
High School Diploma -
Foothill Highschool