Allison Fagan
Brantford,Ontario
Summary
Dynamic business professional with extensive experience in administration, reception, and customer service, complemented by a background in the automotive industry as a Service Advisor and License Clerk. Skilled in thriving in diverse environments, including entrepreneurial settings that require innovative thinking and a proactive approach. Committed to meeting organizational objectives and consistently achieving positive results, while currently expanding expertise through the Condominium Management course at Humber College. Recognized as a goal-oriented team player who embraces new challenges and fosters success through collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independant Travel Advisor
Let's Go Travel
08.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Independant Residential & Commercial Cleaner
Hellamaid
06.2024 - Current
- Perform thorough cleaning tasks, including dusting, sweeping, mopping, and vacuuming.
- Sanitize and clean all bathrooms, kitchens, and common areas.
- Handle all cleaning requests such as deep cleans and move-in/move-out services.
- Communicate effectively with clients to understand and fulfill specific cleaning needs.
Property Administrator/Service Manager
Novo Property Management Inc.
07.2021 - Current
- Handle incoming calls and correspondence in a professional manner.
- Sort incoming mail and courier packages.
- Conduct regular site visits to assess the overall condition of each property, identify areas requiring attention or improvement promptly.
- Clean commercial vacant units for showings, as well as move in/move out cleaning.
- Serve as the primary point of contact for tenant inquiries and concerns and address all tenant requests promptly and professionally.
- Provide on-call emergency response for after-hours situations, ensuring tenants and property issues are resolved efficiently.
- Address all tenant requests promptly and professionally.
- Draft all tenant communication materials for review by the General Manager and ensure that information is accurate and up to date.
- Coordinate maintenance requests and repairs in collaboration with property maintenance staff.
- Prepare contracts for contracted work (i.e. Landscaping, Snow Removal, Janitorial, etc.)
- Assisted in the preparation and execution of Lease Agreements, Lease Amendments and Lease Extensions.
- Set up all contracts/agreements in DocuSign ensuring accuracy and efficiency
- Preparation of legal forms (N4, N5, Default Notices, etc.)
- Filing/scanning of documents.
- Code and prepare invoices for monthly cheque runs.
- Ensure all office supplies are stocked and ordered as required.
- Responsible for notifying tenants and vendors of expired COIs.
Property Administrator
Cushman & Wakefield
07.2019 - 07.2021
- Maintain accounts receivable aging report and summary of arrears and recommend bad debt allowances and write-offs to the General Manager
- Maintain all on site records for supporting the accounting function.
- Deal with all tenants with respect to billing inquiries.
- Responsible for the generation of miscellaneous invoices and collections
- Maintain Angus tenant service request system.
- Knowledge using MRI Commercial Management Software
- Responsible for Accounts Payable process.
- Assist with the preparation of tenant correspondence including all CAM letters advising tenants of rental amount and other standard notices, all Reconciliations letters and other correspondence.
- Reply to tenant inquiries regarding operating costs and other payments.
- Provide informational support to site team members.
- Assist with preparation and input of property budgets.
- Maintain lease files and architects' certificates.
- Weekly bank deposit
- Code and enter invoices into the MRI system and print out report.
- Enter rent payments into the MRI system, run weekly rent roll and initiate appropriate action regarding late rent payments.
Executive Assistant
Direct Fire Protection Systems/Vipond Inc.
08.2010 - 07.2019
- General administrative and clerical support including mailing, scanning, faxing, and copying documents to clients and local fire departments.
- Maintain electronic and hard copy filing system within the company.
- Open, sort and distribute incoming correspondence.
- Perform data entry and scanning of documents into corporate server.
- Manage calendar for Sprinkler Manager
- Assist in resolving any administrative problems that may arise.
- Manage 600 plus buildings and maintain monthly spreadsheet for inspections and deficiencies.
- Prepare and modify documents including correspondence, reports, draft, memos, and emails.
- Type deficiency quotations and prepare Maintain office supplies.
- Maintain office supplies.
- Estimate time needed for inspections and repairs.
- Handle all IT issues in the office.
- Provide general support to visitors.
- Provide information by answering questions and requests.
Skills
- Computer Proficiency
- Great Communication Skills
- Team player
- Excellent time management skills
- Microsoft Office (Word, Excel & Outlook)
- Yardi, MRI, Buildium Commercial Management Software
Certification
- CMRAO Limited License (OLCM-L)
- TICO Certified Travel Counsellor
- Travel Agent Essentials Certificate (ACTA)
Languages
English
Native or Bilingual
Timeline
Independant Travel Advisor
Let's Go Travel
08.2024 - Current
Independant Residential & Commercial Cleaner
Hellamaid
06.2024 - Current
Property Administrator/Service Manager
Novo Property Management Inc.
07.2021 - Current
Property Administrator
Cushman & Wakefield
07.2019 - 07.2021
Executive Assistant
Direct Fire Protection Systems/Vipond Inc.
08.2010 - 07.2019
Similar Profiles
Tsui Kuen NGTsui Kuen NG
Operations Manager & Director at Miramar Travel Ltd, Wing On Travel , VH Travel CoOperations Manager & Director at Miramar Travel Ltd, Wing On Travel , VH Travel Co
Irfan ZakaIrfan Zaka
Regional Incharge-Customer Support Services at Kanoo Group-Travel Division-Travel Leaders & G-Travel-UAE, KSA, BAH & OMANRegional Incharge-Customer Support Services at Kanoo Group-Travel Division-Travel Leaders & G-Travel-UAE, KSA, BAH & OMAN
ABDUL NISAR KOTHODIABDUL NISAR KOTHODI
Finance Manager at Terminals Holding - Travel Division (T Travel )Finance Manager at Terminals Holding - Travel Division (T Travel )
Robin McConnellRobin McConnell
Customer Success Coordinator at Veriday Inc.Customer Success Coordinator at Veriday Inc.
Emma DanisEmma Danis
Key Holder/Sales Associate at SavourKey Holder/Sales Associate at Savour