Allison Donaldson
Brighton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeper
Brighton Retirement Living
10.2023 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Dog Groomer
Major Dog Grooming
01.2020 - 02.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Server
Brighton Gate Restaurant
01.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Laborer
McKesson
10.2020 - 02.2021
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Customer Service/ Shipper and Receiver for LCBO
Wooler Free Flow
02.2018 - 01.2020
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Supervisor
Trenton ONroute
05.2014 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Receptionist
Hair Sensations
03.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
East Northumberland Secondary School
Brighton, ON06.2011
Skills
- Food Handling Standards
- Inventory Maintenance
- Critical Thinking
- Customer Satisfaction
Timeline
Housekeeper
Brighton Retirement Living
10.2023 - Current
Laborer
McKesson
10.2020 - 02.2021
Dog Groomer
Major Dog Grooming
01.2020 - 02.2023
Server
Brighton Gate Restaurant
01.2020 - 10.2022
Customer Service/ Shipper and Receiver for LCBO
Wooler Free Flow
02.2018 - 01.2020
Supervisor
Trenton ONroute
05.2014 - 03.2017
Receptionist
Hair Sensations
03.2012 - 05.2014
High School Diploma -
East Northumberland Secondary School
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