Allison Davidson
Medicine Hat
Summary
Dynamic professional with extensive experience in customer service and team leadership at The Home Depot Inc. Proven ability to mentor staff, enhance productivity, and resolve customer concerns with empathy. Skilled in cash handling and time management, fostering a positive work environment while ensuring compliance with safety protocols. Adaptable and dependable, committed to excellence.
Overview
27
27
years of professional experience
Work History
Head Cashier
The Home Depot Inc
04.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
Team Lead/CSR
Weddingstar Inc
03.2016 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Server Baker Line Cook
Perkins Family Restaurant
12.1997 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Diploma - Culinary Arts
SIAST Palliser Campus
Moose Jaw, SK06.1995
Skills
- Customer service
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Punctuality
- Team leadership
- Policy enforcement
- Workplace safety
- Point of sale operation
- Punctual and reliable
Languages
English
Full Professional
Timeline
Head Cashier
The Home Depot Inc
04.2024 - Current
Team Lead/CSR
Weddingstar Inc
03.2016 - 08.2023
Server Baker Line Cook
Perkins Family Restaurant
12.1997 - 08.2017
Diploma - Culinary Arts
SIAST Palliser Campus
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