Allison Creamer
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
Team Operations Coordinator
Shopify Inc.
06.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
Digital Support Coordinator
Shopify Inc.
02.2022 - 06.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Digital Operations Coordinator
Shopify Inc.
11.2021 - 02.2022
- Conducted regular audits of digital assets, ensuring brand consistency across all platforms.
- Developed comprehensive project plans for digital initiatives, resulting in timely and successful completion of projects.
- Organized regular progress meetings with stakeholders to provide updates on ongoing initiatives while gathering valuable feedback for continuous improvement.
- Enhanced digital operations efficiency by streamlining processes and implementing automation tools.
- Developed user-friendly documentation on internal processes, improving team communication and collaboration within the department.
Onboarding Logistics Coordinator
Shopify Inc.
01.2021 - 11.2021
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Contributed to overall employee engagement by fostering an inclusive environment during the onboarding phase.
- Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
Recovery Operations Specialist
Shopify Inc.
04.2019 - 01.2021
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
Specialized Recovery Advisor
Shopify Inc.
06.2018 - 04.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Customer Support Advisor
Shopify Inc.
02.2018 - 06.2018
- Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
- Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
- Served as a subject matter expert, mentoring junior team members and assisting them in handling complex cases.
- Provided personalized support experiences by actively listening to customers needs and offering tailored solutions.
- Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
- Consistently exceeded KPI targets for satisfaction, call times, idle time and more.
Administrative Assistant/Office Manager
InvestorOnFire Realtor Team
01.2015 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
Education
Bachelor of Applied Justice Studies - Contractual Law
Mount Royal University
Calgary, ABHigh School Diploma -
Lord Beaverbrook High School
Calgary, ABClarica Scholars Program - Software Development
University of Waterloo
Waterloo, ONSkills
- Work Planning and Prioritization
- Data Entry
- Project Coordination
- Regulatory Compliance
- Budget Planning & Oversight
- Scheduling and calendar management
- Process Improvement
- Event Planning
- Collections
- Financial Reconciliation & Management
- KPI reporting
Accomplishments
Has been chair of the Enable @ Shopify Employee Resource Group for 3 annual terms, fostering an environment of inclusion and acceptance in the workplace.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Team Operations Coordinator
Shopify Inc.
06.2022 - Current
Digital Support Coordinator
Shopify Inc.
02.2022 - 06.2022
Digital Operations Coordinator
Shopify Inc.
11.2021 - 02.2022
Onboarding Logistics Coordinator
Shopify Inc.
01.2021 - 11.2021
Recovery Operations Specialist
Shopify Inc.
04.2019 - 01.2021
Specialized Recovery Advisor
Shopify Inc.
06.2018 - 04.2019
Customer Support Advisor
Shopify Inc.
02.2018 - 06.2018
Administrative Assistant/Office Manager
InvestorOnFire Realtor Team
01.2015 - 02.2018
Bachelor of Applied Justice Studies - Contractual Law
Mount Royal University
High School Diploma -
Lord Beaverbrook High School
Clarica Scholars Program - Software Development
University of Waterloo
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