Allison Chapman
St. Catharines,ON
Summary
Proven Manager/Server/Bartender with a track record of enhancing customer satisfaction through exceptional service and efficient operations management. Demonstrates strong organizational skills and a positive attitude, excelling in fast-paced environments. Expert in customer relationship management and multitasking, consistently achieving operational excellence without compromising service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeper/Laundry Attendant
The Falls Hotel and Inn
04.2024 - 10.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Manager/Server/Bartender
Pitcher's Sports Bar/TJ's Sports Bar
01.2007 - 06.2024
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Good Eats Diner
11.2014 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Thorold Secondary School
Thorold, ON06-2004
Skills
- Managing Operations and Efficiency
- Customer Relationship Management
- Organizational Skills
- Excellent Communication
- Positive Attitude
- Problem Resolution
- Computer Skills
- Decision-Making
- Customer Service
- Multitasking Abilities
Languages
English
Elementary
Certification
Smart Serve
Timeline
Housekeeper/Laundry Attendant
The Falls Hotel and Inn
04.2024 - 10.2024
Server
Good Eats Diner
11.2014 - 03.2017
Manager/Server/Bartender
Pitcher's Sports Bar/TJ's Sports Bar
01.2007 - 06.2024
Smart Serve
High School Diploma -
Thorold Secondary School
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