Allison Carolan
Granite Bay
Summary
Dynamic Implementation Manager with over 7 years of experience in driving project success through effective communication and teamwork. Proven ability to analyze client needs and deliver tailored solutions that align with industry standards.
Overview
10
10
years of professional experience
Work History
Senior Implementation Specialist
The Larkin Company
Roseville
06.2025 - Current
- Analyzed client requirements and designed appropriate solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
- Streamlined implementation processes to increase efficiency and reduce project delivery times.
- Ensured compliance with industry standards and regulations throughout the implementation process.
- Created comprehensive documentation regarding the implementation process, system configuration and user setup information.
- Collaborated with other departments such as sales and operations to ensure successful completion of projects.
- Coordinated resources across multiple teams to meet deadlines efficiently.
- Monitored progress of each project and reported any potential risks or delays in a timely manner.
- Analyzed data and feedback to recommend software enhancements and upgrades.
- Verified that every client received the highest level of support, assistance and professionalism to uphold the company's commitment to service.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
Implementation Manager
The Larkin Company
Roseville
08.2018 - 06.2025
Leave and Claims Administrator
The Larkin Company
Roseville
09.2016 - 08.2018
- Processed claims efficiently, ensuring compliance with company policies and procedures.
- Processed incoming claims, including data entry into the system.
- Communicated with clients to gather information and clarify claim details effectively.
- Educated client employees about their rights under applicable laws governing insurance coverage.
- Prepared thorough, accurate and well-edited documents for cases, client communication, and internal needs.
Education
Bachelor of Arts - Political Science And Sociology
University of California, Davis
Davis, CA06-2004
Skills
- Implementation management
- Project management
- Project planning
- Project scheduling
- System configuration
- System customization
- Documentation creation
- Client analysis
- Stakeholder management
- Process improvement
- Issue resolution
- Client de-escalation
- Cross-collaboration
- Teamwork and collaboration
- Relationship management
- Effective communication
- Problem solving
- Client training
Timeline
Senior Implementation Specialist
The Larkin Company
06.2025 - Current
Implementation Manager
The Larkin Company
08.2018 - 06.2025
Leave and Claims Administrator
The Larkin Company
09.2016 - 08.2018
Bachelor of Arts - Political Science And Sociology
University of California, Davis