Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Ryan Brack

Toronto,ON

Summary

Detail-oriented professional with 17 plus years of experience in the hospitality industry. Specializing in Conference Services/Sales, Food & Beverage Operations and Upper Management Rooms Operations. Successful team leader with deep knowledge of hiring and training protocols. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff. A poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Catering and Events

Hilton
Mississauga, ON
08.2023 - Current
  • Financial acumen, including budget oversight, forecasting, and cost control strategies.
  • Developed and communicated revenue targets to management, and individual sales goals to the catering team.
  • Supported project management efforts, including new launches and service enhancements.
  • Conducted market research, analyzed data, and identified trends to inform strategies.
  • Conducted performance evaluations and implemented professional development programs.
  • Identified and solved problems, overcame challenges, and adapted to changing market conditions.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Overall understanding of business operations, financial management, and market dynamics.

Director of Housekeeping

Fairmont Royal York
Toronto, ON
05.2022 - 06.2023
  • Operated and directed the entire housekeeping and laundry departments. Twenty-three managers and more than 230 colleagues reported to me.
  • Led the overall vision for the cleanliness and orderly appearance of the hotel at all times, through effective planning, management, and supervision.
  • Executed the recruitment for the department. Rebuilt the Housekeeping leadership department from five managers coming out of COVID to the twenty-four managers now.
  • Oversaw the administration and management of all housekeeping operations, including scheduling, payroll, and rooms inventory control.
  • Established effective forecasting, scheduling, vacation planning, and department productivity results to budget.

Assistant Director of Housekeeping

Fairmont Royal York
Toronto, ON
11.2021 - 05.2022
  • Guided the housekeeping and laundry departments with the other Assistant Director in the absence of a Director.
  • Provided ongoing development for all managers and colleagues within the department.
  • Executed monthly financial obligations towards expenses and productivity.
  • Cultivated an environment that provides and focuses on colleagues' and managers' commitments to providing exceptional guest service for all guests.

Director of Event Services

Park Hyatt Toronto
Toronto, ON
04.2021 - 10.2021
  • Maintained adherence to client-event requirements through effective delegation, prioritization, and management of all production phases, from concept to execution.
  • Hired, trained, scheduled, and coached all staff for cross-functional assignments, and verified employee knowledge of specific procedures related to each event type.
  • I built the department from the ground up, ordered OS&E, FF&E, and created and implemented all departmental procedures and standards.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting, and day-of coordination services.
  • Prepared, monitored, and maintained event budgets.

Sales/Catering, Senior Conference Services Manager

Fairmont Scottsdale Princess
Scottsdale, AZ
10.2018 - 08.2020
  • 300,000 square feet of event space within the 5 Diamond Resort.
  • Resort turned 120,000 group nights per year before Covid.
  • Recognized by management for providing exceptional customer service. A full year and a half of straight 10/10 on JD Power client surveys.
  • Planned, organized and successfully ran extensively, large VIP events for high-end companies, with up to 1000+ attendees.
  • Collaborated with other sales personnel to solicit, negotiate and book new catering business, maintained contact with current accounts and arranged details of catering events.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Managed all aspects of the room block. Increased F&B and Rooms revenue through proper up selling.

Sales & Catering, Conference Services Manager

Fairmont Jasper Park Lodge
Jasper, AB
08.2016 - 10.2018
  • 65,000 square feet of event space.
  • Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Organized venues, budgets, guest lists, catering and event timelines.

Assistant Director of Banquets

Fairmont Jasper Park Lodge
Jasper, AB
07.2015 - 08.2016
  • Interviewed, hired, trained, and supervised a staff of 60 to 70 employees. Including banquet event managers, bartenders, housemen, and servers. Managed all day-to-day operations of all indoor and outdoor banquet spaces.
  • Enforced staff performance and service standards to deliver consistent, positive customer experiences.
  • Oversaw purchasing and inventory to retain on-hand physical assets, and streamline operations.
  • Assisted in setting and maintaining department budgets.
  • Aided senior leadership during the executive decision-making process by generating daily reports to provide data for the consideration of corrective actions and improvements.

Restaurant Manager

Fairmont Jasper Park Lodge
Jasper, AB
01.2012 - 07.2015
  • Held progressive F&B Restaurant Management positions: Restaurant Supervisor from January 2012 to March 2013. Restaurant Assistant Manager March 2013 to December 2014. Restaurant Manager December 2014 to July 2015
  • Leader of the month for July 2014
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily. Set and stayed within department budget.

Education

Bachelor of Commerce Degree - Hotel & Food Administration

UNIVERSITY OF GUELPH
Guelph
04.2011

Ontario College Diploma, Co-op - Hotel & Resort Management

GEORGIAN COLLEGE
Barrie
04.2008

Skills

  • Team training & development
  • Operational improvement
  • Service-driven sales
  • Rooms Operation Management
  • Leadership development
  • VIP services
  • Organizational skills
  • Conflict resolution

Certification

  • Micros POS Champion
  • Interactive Management Training
  • Accor Leadership Promise
  • Watson Labor Management System Champion

Timeline

Director of Catering and Events

Hilton
08.2023 - Current

Director of Housekeeping

Fairmont Royal York
05.2022 - 06.2023

Assistant Director of Housekeeping

Fairmont Royal York
11.2021 - 05.2022

Director of Event Services

Park Hyatt Toronto
04.2021 - 10.2021

Sales/Catering, Senior Conference Services Manager

Fairmont Scottsdale Princess
10.2018 - 08.2020

Sales & Catering, Conference Services Manager

Fairmont Jasper Park Lodge
08.2016 - 10.2018

Assistant Director of Banquets

Fairmont Jasper Park Lodge
07.2015 - 08.2016

Restaurant Manager

Fairmont Jasper Park Lodge
01.2012 - 07.2015

Bachelor of Commerce Degree - Hotel & Food Administration

UNIVERSITY OF GUELPH

Ontario College Diploma, Co-op - Hotel & Resort Management

GEORGIAN COLLEGE

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