Allison Baker
Toronto,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Baker And Baker Professional Corproation
01.2018 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Legal Assistant
Baker And Baker Professional Corporation
01.2008 - 12.2017
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Produced legal documents such as briefs, pleadings and appeals.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Attended court hearings and depositions to take notes and document proceedings.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Education
Bachelor of Arts - General
Toronto Metropolitan University
Toronto, ON05.2020
Bachelor of Arts (Honours) - Commerce And Diaspora And Transnational Studies
University of Toronto
Toronto, ON11.2015
Skills
- Operations Management
- Administrative Support
- Expense Reporting
- Workforce Management
- Office Management
- Policy Development
- Employee Supervision
- Billing
- Data Entry
- Inventory Control
- Team Supervision
- Credit and Collections
- Workflow Optimization
- Event Coordination
- Travel Coordination
- Mail Handling
- Workflow Planning
- Conflict Management
- Scheduling and Calendar Management
- Clear Oral/Written Communication
- Business Administration
- Office Administration
- Administrative Oversight
- Documentation and Control
- Performance Improvement
- Technical Support
- Scheduling
- Relationship Building
- Organizational Skills
- Database Administration
- Excellent Multi-Tasking Ability
- Clerical Support
- Policy Implementation
- Payroll and Budgeting
- Documentation Expertise
- Strategic Planning
Timeline
Office Manager
Baker And Baker Professional Corproation
01.2018 - 08.2023
Legal Assistant
Baker And Baker Professional Corporation
01.2008 - 12.2017
Bachelor of Arts - General
Toronto Metropolitan University
Bachelor of Arts (Honours) - Commerce And Diaspora And Transnational Studies
University of Toronto
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