Allie Heathers
Wiarton,ON
Summary
Proven leader in customer service and team management, notably at the Silo, where I enhanced customer satisfaction and fostered a positive work environment. Skilled in POS systems and exceptional at building customer relationships, my background demonstrates a strong work ethic and the ability to maintain high-volume dining excellence. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to enjoy dining experiences. Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Shift Leader
the Silo
08.2023 - Current
- Created warm relationships with regular customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server & Pro Shop Attendent
Northerndunes Golf Course
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
The Beer Store
05.2018 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Accomplished multiple tasks within established timeframes.
Stores Clerk
Linamar
09.2020 - 03.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Human Service Foundations
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2020
High School Diploma -
PSDS
Wiarton, ON06.2019
Skills
- Organization
- Customer Relationship Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- POS system
- Customer service
- High-volume dining
- Team Leadership
- Positive Attitude
- Store Opening and Closing
Languages
English
Certification
- Smart Serve
Timeline
Server Shift Leader
the Silo
08.2023 - Current
Server & Pro Shop Attendent
Northerndunes Golf Course
08.2022 - Current
Stores Clerk
Linamar
09.2020 - 03.2021
Cashier
The Beer Store
05.2018 - 06.2023
- Smart Serve
No Degree - Human Service Foundations
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
PSDS
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