Allie Gruhn
Winnipeg
Summary
Dynamic and results-driven professional with a proven track record at Salisbury house,Browns Social House and my salon experience.
Adept at enhancing customer satisfaction and managing efficient workflows. Excelled in multitasking and team leadership, significantly improving service quality. Skilled in POS operations and exceptional customer service, demonstrating a strong work ethic and a commitment to excellence in every role.
Overview
15
15
years of professional experience
Work History
Server
Browns Social House
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hair Salon Owner
Haus of Hair
09.2020 - Current
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
Assistant Manager
Salisbury House
03.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Hairstylist
VQ Salon
06.2017 - 09.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
Certified Server Trainer
Salisbury House
02.2010 - 03.2019
- Optimized table turnover rates through teaching proper time management skills and prioritizing tasks during peak hours.
- Presented training material with varied instructional methods to maintain attention of participants.
- Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Hairstyling License - Hairstyling
Aveda Institute
Winnipeg, MB06-2017
High School Diploma -
Kelvin High School
Winnipeg, MB06-2010
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Sales techniques
- Point of sale (POS) system operations
- Dietary restrictions knowledge
- Reliable and responsible
- Dining customer service
- Team player
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Customer service
- High volume dining
- Food safety practices
Languages
English
Charity/Fundraising
I am one of three directors and founders of a non profit called Team Brody Foundation.
Financially assisting families affected by childhood cancer.
Raising awareness, hosting fundraisers and events.
Timeline
Server
Browns Social House
10.2022 - Current
Hair Salon Owner
Haus of Hair
09.2020 - Current
Assistant Manager
Salisbury House
03.2019 - 08.2021
Hairstylist
VQ Salon
06.2017 - 09.2020
Certified Server Trainer
Salisbury House
02.2010 - 03.2019
Hairstyling License - Hairstyling
Aveda Institute
High School Diploma -
Kelvin High School
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