Allexys M. Sotola
Ilderton,ON
Summary
Driven by a commitment to excellence, I leveraged my detail-oriented nature and exceptional interpersonal skills to enhance client satisfaction significantly across roles as a Residential House Cleaner and Car Detailer. Recognized for my ability to thrive under pressure and meet strict deadlines, I fostered strong client relationships, leading to repeat business and high referral rates. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
6
6
years of professional experience
Work History
Residential House Cleaner
Self-employeed
05.2024 - Current
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Provided excellent house cleaning and maid services to clients.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Adhered to professional house cleaning checklist.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Sanitized apartments after move-out or prior to move-in.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Car Detailer
Self-employeed
05.2023 - Current
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
- Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Shined vehicle windows and windshields to remove water spots.
- Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
Volunteer
Jehovah's Witnesses
08.2020 - Current
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive environment.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Encouraged community by going door-to-door and offering positive news
Babysitter
Self-employeed
09.2018 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Honours Bachelor in Interior Design - Interior Design
Fanshawe College
London, ON04.2027
High School Diploma -
Clarke Road Secondary School
London, ON06.2022
Skills
- Motivated, high energy individual that excels in unique challenges and thrives under pressure
- Displays firm, fair, and friendly leadership skills when needed
- Detail oriented and organizational
- Team player with exceptional interpersonal and organizational skills
- Effective communicator with clients, coworkers, and superiors
- Ability to prioritize and meet deadlines
- Experience in Customer Relations including complains resolution
- A keen interest in maintaining friendly and professional service
Languages
English
Native or Bilingual
Russian
Elementary
German
Elementary
French
Limited Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Residential House Cleaner
Self-employeed
05.2024 - Current
Car Detailer
Self-employeed
05.2023 - Current
Volunteer
Jehovah's Witnesses
08.2020 - Current
Babysitter
Self-employeed
09.2018 - Current
Honours Bachelor in Interior Design - Interior Design
Fanshawe College
High School Diploma -
Clarke Road Secondary School
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