Allen Russell
Stockton,CA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
24
24
years of professional experience
Work History
Senior Global Program/Account Manager
Pinkerton @ Meta
01.2020 - 06.2025
- Directed global enterprise account portfolio and embedded team operations supporting Meta across EMEA, APAC, Americas, and International regions; managed operating budget and vendor performance through strong relationship management and cross-team collaboration
- Architected and launched scalable leadership development cohort program for managers; served as primary trainer and facilitator, replicating framework across 4 global regions, improving leadership competency assessments by 65% and reducing manager turnover by 40%
- Spearheaded quality assurance initiative: designed evaluation frameworks and performance metrics for embedded personnel; achieved 70% improvement in client satisfaction scores and service consistency metrics across all accounts
- Mentored 16 global leadership team members on strategic planning, performance management, and operational alignment; established succession planning protocols resulting in improved team retention and capability building
- Conducted 12+ executive-level Quarterly Business Reviews (QBRs) annually as senior relationship manager, presenting account performance data, strategic recommendations, and risk assessments to C-level stakeholders; influenced $2M+ in program decisions
- Orchestrated global workforce expansion: recruited, onboarded, and trained 40+ new program managers using customized enablement materials and role-based learning plans; reduced onboarding timeline by 10%
- Optimized training alignment through comprehensive audits and stakeholder interviews; adjusted curriculum and account strategies based on evolving client requirements and market conditions through ongoing collaboration with partners
- Scaled onboarding infrastructure by 90% by developing modular training modules and team structures supporting rapid hiring cycles while maintaining quality standards
Residential Technician 3 - Advanced
Comcast - Xfinity
01.2018 - 01.2020
- Trained and onboarded 25+ new cable installation technicians on technical procedures, safety compliance protocols, and customer communication standards; served as primary trainer, maintaining 100% compliance certification rate
- Improved first-call resolution rate by 15% by documenting Standard Operating Procedures (SOPs) and communicating technical process changes across field operations teams through effective collaboration
- Enhanced customer satisfaction metrics by 18% through direct service delivery, customer education on product features, and systematic follow-up protocols, ensuring product adoption
Lead Pastor/Church Planter
Renew Church of Stockton
01.2016 - 01.2018
- Founded and led a new congregation from launch to 200+ active members through strategic planning, community outreach, and operational management
- Developed and implemented a strategic vision for church growth and community engagement.
- Mentored emerging leaders, enhancing their ministry skills and leadership capabilities.
- Developed and implemented a strategic vision for church growth and community engagement.
- Established effective communication strategies to ensure alignment among staff and volunteers.
- Spearheaded outreach initiatives, strengthening community relationships and expanding congregation base.
- Conducted regular assessments of programs, driving continuous improvement in church services and activities.
- Facilitated conflict resolution within the congregation, promoting unity and collaboration among members.
- Oversaw budgeting processes, ensuring responsible stewardship of financial resources allocated to ministry efforts.
- Oversaw the administration and management of all areas of ministry.
- Recruited, trained, and mentored volunteer leaders to assist in various ministries, enhancing overall effectiveness.
- Collaborated with church leadership to develop strategic plans for ministry expansion and sustainability.
- Led diverse teams in planning and executing worship services, fostering spiritual development.
- Developed and implemented strategic vision for church growth and community engagement.
- Oversaw administration and management of all areas of ministry.
- Enhanced congregation growth by implementing innovative outreach programs and community engagement initiatives.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Recruited, trained, and mentored volunteer leaders to assist in various ministries, enhancing overall effectiveness.
- Strengthened relationships among congregation members by facilitating regular fellowship events and opportunities for connection.
- Developed partnerships with local organizations to increase community impact and expand outreach efforts.
- Led worship services with a focus on creating an inclusive environment that welcomed a diverse array of attendees.
- Managed facility upkeep projects to ensure a welcoming environment for all who entered the church building.
- Assisted families during times of crisis by providing compassionate pastoral care, prayer support, and guidance.
- Implemented new discipleship programs aimed at deepening believers' understanding of their faith journey.
- Fostered spiritual development through the creation and implementation of dynamic sermon series and small group studies.
Staff Pastor/Elder
Remedy Church of Lodi
01.2014 - 01.2016
- Managed church operations, strategic planning, and program development; supervised staff and volunteer teams
- Implemented learning initiatives and workshops, enhancing organizational capability and community engagement across departments
- Coordinated outreach programs and strategic initiatives, improving community partnerships and organizational visibility
- Provided pastoral counseling to individuals and families facing personal challenges and crises.
- Mentored junior staff and volunteers, promoting leadership development within the church community.
- Collaborated with church leadership to establish strategic goals aligning with community needs.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out the church's mission.
- Oversaw the administration and management of all areas of ministry.
- Provided spiritual and administrative leadership to the church and managed daily operations.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Developed and implemented church programs that fostered community engagement and support.
- Led congregation in spiritual growth through engaging sermons and community outreach programs.
- Coordinated volunteer efforts, enhancing participation in church activities and initiatives.
- Evaluated program effectiveness, refining approaches to better serve the congregation's spiritual needs.
- Cultivated partnerships with local organizations to expand support services for the community.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out the church's mission.
- Organized successful fundraising events designed to support church missions locally as well as internationally.
- Coordinated and spearheaded programs to increase church members' service throughout the community.
Marketing Director
Parents by Choice (Foster Care Agency)
01.2013 - 01.2014
- Developed and delivered prospective foster parent training workshops; reduced participant dropout rates by improving onboarding effectiveness and program alignment
- Launched digital engagement campaigns, increasing recruitment awareness and lead generation by 100%; managed social media, email marketing, and web content
- Coordinated promotional events and educational workshops, building community awareness and supporting family preparedness initiatives
Audio/Visual Media Director & Youth/Young Adult Pastor
Progressive Community Church
01.2006 - 01.2013
- Directed media operations and technical programs; managed AV infrastructure and digital content production for internal and external audiences
- Developed youth/young adult educational content and learning experiences; designed interactive workshops and mentoring programs, increasing program participation by 30%
- Built and managed volunteer training programs for media and ministry teams; reduced onboarding time through systematic training protocols
- Increased audience engagement by creating compelling learning content for internal education and external community outreach
Corporate Fraud Trainer
Washington Mutual
06.2001 - 08.2004
- Developed and delivered enterprise-wide fraud prevention and compliance training programs for 200+ employees as primary trainer; improved post-training assessment scores by 25% through targeted curriculum refinement
- Developed and delivered training programs for diverse employee groups.
- Assessed training needs through evaluations and feedback sessions.
- Implemented instructional design best practices to enhance learning outcomes.
- Mentored new trainers, promoting consistency in program delivery.
- Collaborated with management to align training initiatives with business objectives.
- Utilized learning management systems to track training progress and effectiveness.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Boosted training session effectiveness with the integration of multimedia tools.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Improved learning outcomes with the application of adult learning principles in all training programs.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Education
No Degree - Religion
Liberty University
Lynchburg, VASkills
- Experienced in Word, Excel, PowerPoint, and Outlook
- Experienced with Google Docs, Sheets, and Drive
- Experience with LMS implementation
- Proficient in Zoom
- Proficient in Slack
- Collaborative teamwork
- Tableau
- Project tracking tools
- Content management systems
- Client account management
- Customer relationship management
- Sales strategy development
- Account oversight
- Training
- Goals and performance
- Project execution
- Sales metrics evaluation
- Revenue growth strategies
- Client support
Websites
Accomplishments
- Enterprise Account Growth: Drove $2M+ account expansion through strategic scenario planning and business development initiatives; managed 75+ embedded personnel across 4 global regions, strengthening long-term client relationships and generating significant revenue impact
- Leadership Development at Scale: Designed and deployed replicable leadership cohort program across global operations, improving manager competency ratings by 65% and increasing team retention by 40%; served as primary leadership trainer and coach for 16 global leaders
- Operational Excellence & QA: Implemented quality assurance frameworks and performance metrics for embedded service teams, increasing client satisfaction by 70% and service consistency across all accounts through close collaboration with cross-functional partners
- Workforce Scaling: Launched integrated onboarding programs and training infrastructure scaling capacity by 90%, reducing time-to-productivity by 10% through systematic enablement strategies and role-based curricula
- Strategic Client Relationships: Acted as senior relationship manager, conducting executive-level QBRs and account performance presentations that influenced strategic decisions across enterprise programs; maintained 95%+ client retention
- Process Improvement: Reduced service callbacks by 15% through SOP documentation and technical process optimization; improved post-training assessment effectiveness by 25% through KPI-driven analysis and feedback loops with stakeholders
Affiliations
- - Program Management Institute (Relevant Certifications Pending)
- - Community Leadership Development Association
CORE COMPETENCIES
Account Management | Enterprise Program Management | Relationship Management | P&L Oversight | Client Engagement | Business Development | Strategic Planning | Vendor Management | Leadership Coaching | Trainer & Facilitator | Team Building | Collaboration & Stakeholder Management | Operational Excellence | Service Delivery | Workforce Scaling | Performance Metrics & KPI Reporting | Quality Assurance | Process Optimization | Training Program Development | Risk Mitigation | Cross-functional Collaboration | Budget Management | Consulting Solutions
Timeline
Senior Global Program/Account Manager
Pinkerton @ Meta
01.2020 - 06.2025
Residential Technician 3 - Advanced
Comcast - Xfinity
01.2018 - 01.2020
Lead Pastor/Church Planter
Renew Church of Stockton
01.2016 - 01.2018
Staff Pastor/Elder
Remedy Church of Lodi
01.2014 - 01.2016
Marketing Director
Parents by Choice (Foster Care Agency)
01.2013 - 01.2014
Audio/Visual Media Director & Youth/Young Adult Pastor
Progressive Community Church
01.2006 - 01.2013
Corporate Fraud Trainer
Washington Mutual
06.2001 - 08.2004
No Degree - Religion
Liberty University