Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Allen Soria

Allen Soria

Pomona

Summary

Detail-oriented store supervisor with over six years of experience leading a team of 20+ employees in a dynamic drive-thru and café retail environment. Proven track record in enhancing customer engagement and driving sales through effective training and coaching initiatives. Expertise in inventory management, conflict resolution, and cultivating a positive team culture contributes to maintaining high standards of customer service and operational efficiency. Currently serving as Store Supervisor for The Coffee Bean & Tea Leaf, dedicated to fostering an exceptional customer experience while optimizing store performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Supervisor

The Coffee Bean & Tea Leaf
07.2025 - Current
  • Led shifts to ensure a "Total Quality Experience" by providing fast, friendly, and personalized service to guests.
  • Served as the shift "Role Model" for service, coaching baristas on best practices and proactively resolving customer issues.
  • Responded to and effectively resolved customer complaints and service situations, ensuring a positive resolution and preserving customer loyalty.
  • Answered customer questions regarding coffee blends, tea varieties, and preparation methods with expert product knowledge.
  • Assisted with creating and executing sales promotions to drive revenue growth and achieve business objectives.
  • Accurately processed sales orders and handled cash, credit card, and banking procedures in a high-volume environment.
  • Supervised and motivated a team of baristas to maintain high standards of service and product quality during shifts.
  • Delegated duties and managed barista breaks to ensure efficient service and adherence to company policies.
  • Assisted with the onboarding and training of new team members on company procedures, safety protocols, and product standards.
  • Acted as manager on duty in the absence of the store and assistant managers, enforcing all company policies and procedures.
  • Fostered a positive work environment, promoting teamwork and open communication among all team members.
  • Performed all opening and closing procedures, including cash handling, reporting, and store readiness.
  • Executed essential operational support duties, such as ordering, receiving, and managing inventory to maintain optimal stock levels.
  • Routinely cleaned and organized the cafe, equipment, and dining areas to adhere to health, safety, and cleanliness standards.
  • Distributed weekly shipments and restocked shelves and the bar area as needed.
  • Completed and submitted daily operational reports as assigned.
  • Ensured consistent, high-quality beverage preparation by following all company drink recipes and procedures.
  • Oversaw drink-making during shifts and conducted product tastings to ensure quality assurance.
  • Maintained the highest standards for visual presentation and merchandising throughout the store.

Store Supervisor

Starbucks
10.2019 - 06.2025
  • Supervised a team of 20+ employees, providing guidance and support to ensure efficient store operations.
  • Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and sales.
  • Managed scheduling and staffing needs, optimizing employee productivity while maintaining cost-effective labor expenses.
  • Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction.
  • Led weekly team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
  • Coordinated with vendors for timely delivery of merchandise while maintaining optimal inventory levels based on demand forecasts.
  • Trained employees on effective upselling techniques resulting in an increase in average transaction value becoming the highest food UPH store in our district.
  • Monitored sales performance and analyzed data to identify areas for improvement.
  • Developed and implemented staff training programs to enhance product knowledge and improve customer service skills.
  • Conducted regular store audits to ensure compliance with company policies, procedures, and safety regulations.
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction.
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks.
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients.
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience.
  • Collaborated with team members to create new seasonal beverage offerings.
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols.
  • Handled cash transactions accurately while following company policies regarding cash handling procedures.
  • Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar.
  • Participated in regular staff meetings to discuss improvements in operations and share feedback from customers.
  • Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value.
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly.
  • Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate.

Education

Bachelor of Arts - Film and Media

Arizona State University
12-2025

High school diploma - undefined

Blair High School
Pasadena, CA
05.2018

No Degree - Film And Video Production

Pasadena City College
Pasadena, CA

Skills

  • Bilingual

  • Adaptability

  • Team Building and Development

  • Attention to detail

  • Active listening

  • Customer service

  • Critical thinking

  • Multitasking

  • Teamwork

  • Leadership

  • Organizational and Operations Management

  • Conflict resolution

  • Communication skills

  • Supervising experience

  • Team Management

  • Staff supervision

  • Multitasking and organization

  • Inventory management

Certification

  • Food Handler Certification
  • Driver's License

Languages

Spanish
Native or Bilingual

Timeline

Store Supervisor

The Coffee Bean & Tea Leaf
07.2025 - Current

Store Supervisor

Starbucks
10.2019 - 06.2025

High school diploma - undefined

Blair High School

Bachelor of Arts - Film and Media

Arizona State University

No Degree - Film And Video Production

Pasadena City College

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Allen Soria