Summary
Overview
Work History
Skills
Timeline
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Allen Sage

St. Catharine’s,Canada

Summary

Dynamic Chief Operations Officer with a proven track record at Aspire Dental Management, driving a 15% revenue increase through strategic operational improvements and staff development. Expert in financial analysis and vendor management, fostering a culture of excellence and collaboration to enhance patient retention and operational efficiency.

Overview

12
12
years of professional experience

Work History

Chief Operations Officer

Aspire Dental Management
London, Canada
04.2024 - Current
  • Oversee day-to-day operations for 15 dental clinics, managing a staff of 200+ employees, including dentists, hygienists, administrative staff, and support teams.
  • Lead operational planning, including budgeting, resource allocation, and long-term growth strategies, ensuring alignment with organizational goals and maintaining profitability across all locations.
  • Spearhead recruitment, training, and ongoing development of staff, improving employee retention.
  • Implement process improvements across all clinics to increase revenue by 15% year over year.
  • Enhance patient experience by standardizing procedures and optimizing patient flow and efficiencies.
  • Collaborate with the executive leadership team to develop and execute annual goals, monitoring performance through KPIs, financial reports, and operational audits.
  • Manage vendor and supplier contracts, ensuring cost-effective purchasing and delivery of equipment and supplies without compromising quality of service.
  • Partnering with CEO and CFO to review and submit financial plans to purchase new acquisitions.
  • Full Cycle involvement with clinic acquisitions.

Business Manager

Jackson Square Dental
Hamilton, Canada
06.2021 - 02.2024
  • Streamlined day-to-day operations for dental practice serving 10,000+ patients monthly by taking charge of P&L, budgeting, and strategic business planning, driving $5.5M+ in revenue in [2022].
  • Supervised, trained, and developed a 30-member team of employees by delegating tasks and providing performance feedback, achieving a 95% retention rate due to employee satisfaction.
  • Cut labour costs by 7% and increased sales revenue by 10% over previous best year of 2019 by identifying and integrating new technology, reducing manual load while enhancing patient service.
  • Enhanced clinic’s business processes by tracking expenses, identifying areas for improvement, and researching cost-effective solutions, resulting in $145,000 in total overhead cost savings.
  • Delivered actionable business insights to the 5-member senior executive team by monitoring inventory and generating financial, labour, and budget reports to promote efficiency.
  • Yielded a 7% reduction in medical supply inventory costs by engaging and negotiating with vendors, distributors, and suppliers to order products at the lowest costs.

Regional Director, Management Consultant

Rarebreed Veterinary
Portland, USA
09.2020 - 06.2021
  • Enhanced day-to-day operations for 15 hospitals by providing strategic guidance on fiscal planning, business strategy, and Human Resources, driving an estimated 8% profit increase in [2020].
  • Accelerated organizational growth by collaborating with 20+ senior leaders to establish and update operational playbooks impacting 25+ hospital departments and 1500+ healthcare employees.
  • Onboarded 10 new hospitals within a 4-month window by facilitating a positive culture during acquisitions, enabling seamless integration with Rarebreed Veterinary’s existing business systems.
  • Cut COGS from 75% to 55% and labour from 45% PTR to 30% while planning 2021 budgets with senior leadership, identifying wasteful spending and integrating innovative operational solutions.
  • Aligned business growth plans by partnering with COO, as well as coaching and developing managerial teams, setting the organization up for success over a 5-year business plan.

Director of Operations

Vet Strategy
Vaughan, Canada
05.2017 - 08.2020
  • Mobilized 10 direct reports and 350+ additional staff in a multi-unit medical environment across 20 separate animal/veterinary hospitals, achieving highly efficient operations with quality patient care.
  • Allocated a $120M budget holding P&L accountability to contain costs and fulfill targets.
  • Reduced hospital overhead costs by 25% by re-negotiating contracts for better pricing terms.
  • Strengthened employee engagement and decreased staff turnover from 12% down to 2% by creating incentive and training programs that fostered loyalty and empowered internal talent.
  • Devised and executed business operational plans by translating executive vision and objectives into tactical strategies, achieving 13% EBITDA growth in [2019].

General Manager

Movati Athletic
Waterloo, Canada
02.2015 - 05.2017

General Manager

Goodlife Fitness
Kitchener, Canada
05.2013 - 01.2015

Skills

  • Operational management and strategy
  • Operational planning
  • Process improvement
  • Financial analysis
  • Vendor management
  • Employee training
  • Budget management
  • Acquisition strategy
  • Staff development
  • Strategic planning
  • KPI monitoring
  • Staff leadership and development
  • Budgeting and financial oversight
  • Clinic management
  • Process optimization
  • Patient retention strategies
  • Cross-functional leadership
  • Vendor relations
  • Performance metrics

Timeline

Chief Operations Officer

Aspire Dental Management
04.2024 - Current

Business Manager

Jackson Square Dental
06.2021 - 02.2024

Regional Director, Management Consultant

Rarebreed Veterinary
09.2020 - 06.2021

Director of Operations

Vet Strategy
05.2017 - 08.2020

General Manager

Movati Athletic
02.2015 - 05.2017

General Manager

Goodlife Fitness
05.2013 - 01.2015

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Allen Sage