Allen Robinson

As the Administrator of a adult residential facility, I follow Title 22 and Title 17 guidelines overseeing compliance with all state regulations to ensure quality care and safety for residents. Responsibilities include managing daily operations, supervising staff and implementing HCBS guidelines with a strong emphasis on person-centered thinking, planning and development. This includes working with behaviorist and the CSC to develop a ISP (individual service plan) and IPP (individual program plan) that respect residents' preferences and goals, promoting independence, and ensuring that all activities and services align with residents' unique needs and rights. The administrator must also maintain records, manage budgets, and liaise with healthcare providers and family members to foster a supportive, inclusive environment.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.

• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Networked with industry professionals to foster partnerships and identify new and improved solutions.
• Entered and maintained departmental records in company database

I am proficient at team building and resolving conflicts between employees and clients. I am directly responsible for assisting clients with changing their mindset and working on a more independent life style.

I have been working at REM for twenty one months. My position, Program Supervisor at an Adult Residential Facility located in Lancaster. The ability to encourage participation with peers and individuals. Work with individuals on their IPP with accurate documentation of their progress. Current position, follow menus working with dietitians and preparing healthy meals, while following dietary guidelines implemented by individuals physician. I Consider myself very honest and respectful person who believes in showing leadership by example.

• Directed team of 14 personnel, overseeing records, performance and quality assurance.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Closely networked with Families, Therapist, Doctors, Psychologists and Regional Center case workers to provide superior training and academic support to developmentally disabled adults. Worked closely using educational books, props, roll play and other community resources to ensure consumers specific needs were being met. Communicated daily with house manager to ensure information on all consumers were accurate and up to date. Provided daily, weekly and monthly written reports on consumers.

• Maintained clean, safe and well-organized client environment.
• Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups.
• Supervised daily activities and provided assistance when needed.
• Administered medication as directed by physician.
• Helped clients manage money, pay bills and shop for groceries or personal items.

Installed cable support systems and prepared workstation.

Calibrated and monitored devices filling installation.

Interpreted blueprints of electric layouts and building plans.

Fed cables through access holes, roof spaces and cavity walls.

Positioned and terminated cables, wires and strapping.

Drilled holes for wiring in wall studs, joists, ceilings and floors.

Completed logs and reports according to established policies and procedures.

Tested specials copper and fiber cabling.

Entered manholes to cut lines for installations.

While in business, I purchased over twenty multi family and single family homes combined. I successfully coordinated creative financing and partnerships in real estate.

• Liaised between buyers and sellers to provide positive experiences for both parties.
• Coordinated appointments to show marketed properties.
• Generated leads for sales and rental properties through cold calls and referrals.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Bought high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Compared recently sold area properties to determine competitive market prices.

Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.

Resolved an average of 6 technical inquiries each day.

Programmed and troubleshot devices following installation.

Ran cables and connected receivers.

Located and retrieved customer records and monitored customer compliance.

Repaired malfunctioning system components.

Determined the best location for customer satellites.

Attached electrical and telephone wiring to properly connect components.

Interpreted blueprints of electrical layouts and building plans during installations.

Fed cables through access holes, roof spaces and walls.

Positioned and terminated cables, wires and strapping.

Drilled holes for wiring in wall studs, joists, ceilings and floors.

Entered manholes to cut lines for installations.

Completed logs and reports according to established policies and procedures.

Diagnosed and repaired hardware, software and system issues.

Isolated faults in units and components.

Coordinated the work of multiple contractors.