Allen Matthews
Cobourg,ON
Summary
A consistent, sociable team member who can work in any environment with an adaptable skillset and track record of experience dealing with quality service in order to confidently accomplish tasks within any given timeline. Able to understand all points of view to ensure a smooth work environment and enhance overall work culture.
Overview
5
5
years of professional experience
Work History
Product Specialist
Rusco
04.2023 - Current
- Book appointments with 10-15 clients per week in order to take detailed measurements and provide a detailed walkthrough of all available options for their install requirements.
- Helping inform clients make decisions based on my product expertise and displaying the install procedure for maximum clarity.
- Provide outstanding customer relations with assisting clients with questions or changes throughout the production process and providing clear updates on production timeline.
Sales Closer/Service Advisor
Provincial Smart Home
12.2022 - 04.2023
- Provided 4-8 full HVAC inspections per day in order to detect deficiencies regarding heating, ventilation, and air conditioning in order to developed key customer relationships to increase HVAC installs.
- Answered product questions and education the client with up-to-date knowledge of the HVAC industry in order to place them into the best situation possible.
- Identified customer needs to deliver relevant HVAC product or upgraded equipment solutions while booking technician install appointments.
- Created and monitored work orders utilizing salesforce CRM software and communicating to the team ensuring deadlines are met and customer questions were addressed.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Sales Representative
HomeStars
03.2022 - 12.2022
- Handled 100 cold calls per day with contractors building rapport regarding their service offered, walking them through product details and how to best benefit from provided services enhancing the customer experience.
- Handled business accounts in all steps of the sales cycle utilizing the CRM software including product details to onboarding appointments in order to best serve their business.
- Assisted contractors on how to improve aspects of their business from operations to servies provided such as construction, landscaping, flooring, framing etc.
Customer Service Representative
Alorica
10.2020 - 03.2022
- Utilized sales & tech expertise to educate clients on certain products, comparing models and making suggestions on what work best in their situation, in order to ensure the best purchase experience.
- Assist call in customers with all around requirements including payment issues, shipping delays, general inquiries, complaints or product suggestions ensuring the best customer service and overall experience.
General Contractor
J.B. Construction
07.2019 - 10.2020
- Performing on site contracting installs, maintenance and repairs including, drywall, tile, flooring, painting, lighting, and fixture installs.
- Completing material orders ensuring deliveries to the job site on time in order for the current project procedure is as smooth and efficient as possible.
- Finalizing work orders and final walkthrough to ensure all jobs have been completed to the fullest extent and finalizing any minor repairs that are necessary in order to ensure the client is satisfied with the entire project.
Product Specialist/Equipment Maintenance Technician
Northumberland Security
10.2018 - 07.2019
- Utilized tech expertise to educate clients on certain products, comparing models and making suggestions on what works best in their situation, in order to ensure the best purchase and customer experience.
- Serviced customers with alarm and camera systems including installs, repairs, maintenance, upgrades and walkthrough ensuring the best level of performance knowledge with their new technology.
Education
High School Diploma -
Cobourg Collegiate Institute
Cobourg, ON06.2019
Skills
- Product Installs,Service,and Maintenance
- Team Oriented
- Independent Work
- Deadline Time Management
- Consistent
- Work Order Preparation and Completion
- Detail Focused
- Deliverable Scheduling
- Residential Construction
- Repair Work
- Attention to Detail
- Product Supply Management
- Organization
- Communication
- CRM Software
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Product Specialist
Rusco
04.2023 - Current
Sales Closer/Service Advisor
Provincial Smart Home
12.2022 - 04.2023
Sales Representative
HomeStars
03.2022 - 12.2022
Customer Service Representative
Alorica
10.2020 - 03.2022
General Contractor
J.B. Construction
07.2019 - 10.2020
Product Specialist/Equipment Maintenance Technician
Northumberland Security
10.2018 - 07.2019
High School Diploma -
Cobourg Collegiate Institute
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