ALLEN DIAZ
Santa Monica
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Ivy. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling, contributing to increased sales. Proficient in cash handling and maintaining a clean, organized environment, ensuring seamless dining experiences.
Overview
12
12
years of professional experience
Work History
Server
The Ivy
113 N Robertson Blvd, Los Angeles, CA 90048
07.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Bartender
Ivy At The Shore
1535 Ocean Ave, Santa Monica, CA 90401
07.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Fogo De Chao
133 N La Cienega Blvd, Beverly Hills, CA 90211
02.2013 - 06.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Santa Monica College
Santa Monica, CA06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Server
The Ivy
07.2015 - Current
Bartender
Ivy At The Shore
07.2015 - Current
Server
Fogo De Chao
02.2013 - 06.2015
Santa Monica College