Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Allen Decena

King City

Summary

Dynamic Clinical Administrative and Operations Assistant at Centre for Vein Care, recognized for enhancing customer satisfaction through effective problem-solving and strong communication. Leveraged MS Office skills to optimize workflows and improve operational efficiency, while providing hands-on training to new hires, fostering a positive and productive work environment.

Overview

9
9
years of professional experience

Work History

Clinical Administrative and Operations Assistant

Centre for Vein Care
09.2021 - 06.2025
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Medical Office Clerk

Dr. Silvino Decena Medical Clinic
07.2016 - 08.2016
  • Increased overall efficiency of the office through implementation of improved filing systems for easy access to vital documents.
  • Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
  • Improved communication between staff members by effectively coordinating meetings, agendas, and distributing information in a timely manner.
  • Expedited urgent requests from physicians for lab results or prescriptions refills, improving response times for critical situations.

Education

Bachelor of Science - Psychology

Burman University
Lacombe, AB
05-2021

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Proficiency MS office
  • Workflow optimization
  • Administrative support
  • Active listening
  • Empathy
  • Strong communication

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Running
  • Reading
  • Strategy Teamwork Games

Timeline

Clinical Administrative and Operations Assistant

Centre for Vein Care
09.2021 - 06.2025

Medical Office Clerk

Dr. Silvino Decena Medical Clinic
07.2016 - 08.2016

Bachelor of Science - Psychology

Burman University

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Allen Decena