Allegra Mastromatteo
Victoria,BC
Summary
Dynamic professional with a proven track record at Customs House, excelling in customer service excellence and data management. Recognized for enhancing resident satisfaction through effective communication and timely resolution of inquiries. Adept at team collaboration, ensuring a seamless experience for all guests while maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Concierce
Customs House
Victoria, BC
11.2023 - Current
- Greeted residents and guests with professionalism and warmth.
- Coordinated maintenance requests by liaising between residents and service teams.
- Maintained building access systems, verifying visitor credentials to enhance security.
- Assisted residents with package deliveries, ensuring timely notifications and handling.
- Responded to inquiries by providing detailed information on building amenities and services.
- Monitored common areas for cleanliness and safety, reporting issues promptly.
- Demonstrated superior customer service skills in interactions with guests and tenants.
Team Lead Sales Associate
Women in Need
Victoria, British Columbia
04.2023 - 02.2024
- Delivered compassionate support to clients during difficult situations.
- Answered customer inquiries, ensuring accurate information about products and services.
- Resolved customer complaints promptly, maintaining high standards of service.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Greeted and assisted customers to enhance overall experience.
Sales Associate
Foot Locker
Saskatoon, SK
03.2022 - 02.2023
- Educated customers on footwear and apparel features to facilitate informed selections.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Participated in training sessions to improve product knowledge and customer service skills.
Server
Cut Steak and Tap
Saskatoon, Saskatchewan
02.2018 - 02.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest flow and enhance overall experience.
- Took accurate food and drink orders for diverse menu offerings.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Processed payments efficiently through point-of-sale system for smooth transactions.
Education
BBA - Accounting
Camosun College
Victoria, PE09-2023
Arts and Sciences -
University of Saskatchewan
Saskatoon09-2018
High School Diploma -
Bishop James Mahoney
Saskatoon, SK06-2018
Skills
- Financial analysis and accounting
- Customer service excellence
- Data management
- Team collaboration
- Time management
Timeline
Concierce
Customs House
11.2023 - Current
Team Lead Sales Associate
Women in Need
04.2023 - 02.2024
Sales Associate
Foot Locker
03.2022 - 02.2023
Server
Cut Steak and Tap
02.2018 - 02.2021
BBA - Accounting
Camosun College
Arts and Sciences -
University of Saskatchewan
High School Diploma -
Bishop James Mahoney
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