Al Stevens
Foresthill
Summary
Dedicated executive leader fostering growth and driving system change. Over twenty-five years of progressive experience overcoming complex challenges and establishing direction using strategic and collaborative methods.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Chief Strategy Officer
Abilities Network
01.2025 - Current
- Spearhead the development, execution, and evaluation of the organization’s long-term strategies, ensuring alignment with key business objectives.
- Identify emerging business opportunities, risks, and trends to drive growth, diversification, and innovation.
- Explore new markets, partnerships, and technologies to expand programmatic impact and create sustainable revenue streams.
- Lead initiatives to strengthen internal leadership development, support succession planning, and enhance organizational efficiency.
- Foster strategic relationships with stakeholders, including government agencies, partners, and industry leaders, to build collaborative networks and expand organizational reach.
- Collaborate across teams to promote innovation in person-centered/self-direction service delivery, including Community Life Engagement, workforce development, and specialized training programs.
- Drive efforts to generate revenue, enter new markets, and diversify income streams while ensuring the organization's investments align with its long-term goals.
Chief Program Officer
Abilities Network
07.2021 - 01.2025
- Provided strategic leadership to our IDD Program, ensuring innovative and high-quality service delivery aligned with the organization’s mission and values.
- Enhanced person-directed services through policy change, staff training, and strategic initiatives promoting self-determination.
- Orchestrated the successful transition from a prospective payment system to a fee-for-service model, enhancing operational flexibility and optimizing service delivery efficiency.
- Expanded program impact by launching Self-Directed and Housing Support initiatives, empowering individuals with disabilities to make autonomous life and care decisions.
- Enhanced the organization’s capabilities through the adoption of standard business practices, including crafting a strategic plan, identifying key performance indicators, and implementing a balanced scorecard.
- Conducted in-depth analysis of program revenue and budgets, strategically implementing new service models to enhance fiscal health and achieved a 100% increase in revenue over three years.
- Led enhancements to technology to support more efficient processes and more consistent oversight, achieving full compliance (100%) in utilization audits for fiscal year 2024.
- Integrated shared leadership and reflective principles to establish and standardize core program processes.
- Collaborated with external partners on new initiatives and systems improvements, participating in numerous committees and workgroups with state officials to strengthen Maryland’s services.
- Partnered with the Director of Coaching and Training to develop and implement staff training programs.
- Served as a liaison to funding personnel, building and maintaining strong relationships with key constituencies.
- Assessed external challenges and adjusted policies and procedures to ensure efficient quality service delivery.
- Hired, trained, and nurtured professional growth of CEP Program Directors and other direct service staff.
- Led leadership development initiatives including coaching, reflective supervision, and succession planning across multi-level teams.
Programs Director
Service Coordination, Inc.
11.2016 - 07.2021
- Managed program divisions of 500 staff including supervisors, managers, and senior leaders within five case management programs providing services to over 14,000 Marylanders with intellectual and/or developmental disabilities (IDD) and/or significant medical needs.
- Oversaw program budgets of over $52 million, growing program revenue by 43% over a two-year period and doubling the size of four programs.
- Achieved a 15% increase in customer satisfaction for FY20, using both qualitative and quantitative data to target most impactful areas.
- Member of Executive Leadership Team, reporting to the Executive Director and communicating to the Board of Directors regarding program performance and development.
- Successfully transitioned Service Coordination, Inc. to remote services, closing 14 offices pre-COVID while maintaining high retention, engagement, and compliance.
- Member of multiple external advisory councils, committees, and other collaborative groups focused on quality improvement, new initiatives, and state-wide system solutions for Marylanders with intellectual and/or developmental disabilities.
- Member of special task force designed by the state to quickly address and resolve database errors and inefficiencies. Resulted in more efficient processes for expediting reports required for Medicaid reimbursement.
- Routine duties include ensuring contractual compliance, collaborating with stakeholders for service improvements, external presentations, development of programmatic budgets and initiatives to improve services.
Central Region Director
Service Coordination, Inc.
02.2009 - 11.2016
- Successfully revised service delivery model to sustain 15% cut to operating budget.
- Led implementation of workload study, working with consultants to successfully evaluate agency practices and develop efficiencies for transitioning organization program to Targeted Case Management model, resulting in a savings of over $4 million dollars.
- Worked closely with state officials to design a multi-million-dollar database for TCM services, providing guidance, insight, and interpretation of end-user needs.
- Managed two Program Managers overseeing 20 Supervisors throughout Maryland, managing over 200 staff that provide services to over 9,000 individuals who have an intellectual and/or developmental disability.
- Oversaw multiple state projects including the closing of Rosewood, State Hospital Initiative, Medical Day Program reconciliation, and transition to Targeted Case Management.
Quality Assessment Manager
Service Coordination, Inc.
01.2008 - 01.2009
- Implemented reporting measurements that highlighted strengths and opportunities of compliance with contract.
- Oversaw contractual obligations and analyzed trends, recommending course of action to senior leadership.
- Collaborated with contractors to develop processes that resulted in more efficient reviews and greater accountability while requiring less work from both contractors and from Service Coordination, Inc.
Supervising Service Coordinator
Service Coordination, Inc.
03.2001 - 01.2008
- Supervised 19 Service Coordinators, overseeing service delivery to over 500 people who have an intellectual and/or developmental disability.
- Led development of organization database, collaborating directly with programmers to translate end-user needs.
- Managed special projects team that focused on promoting the use of assistive technology in lieu of more expensive solutions, improving preparedness of youths transitioning from school into the workplace.
Service Coordinator
The Arc of Frederick County
03.1997 - 03.2001
- Coordinated services for individuals with developmental disabilities focusing on life goals and preferences.
- Received Service Coordinator of the Year award in 2000 and 2006.
Education
MBA -
University of Maryland Global Campus
09.2025
Bachelor of Arts - Psychology
Loyola College of Baltimore
Skills
- Operational excellence
- Data-driven decision making
- Strategic partnerships
- Organizational development
- Innovation management
- Relationship and team building
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Cornell University Financial Management Certification
- Cornell University High Performance Leadership Certification
- Cornell University Executive Leadership Certification
- The National Leadership Consortium on Developmental Disabilities Graduate
Timeline
Chief Strategy Officer
Abilities Network
01.2025 - Current
Chief Program Officer
Abilities Network
07.2021 - 01.2025
Programs Director
Service Coordination, Inc.
11.2016 - 07.2021
Central Region Director
Service Coordination, Inc.
02.2009 - 11.2016
Quality Assessment Manager
Service Coordination, Inc.
01.2008 - 01.2009
Supervising Service Coordinator
Service Coordination, Inc.
03.2001 - 01.2008
Service Coordinator
The Arc of Frederick County
03.1997 - 03.2001
Bachelor of Arts - Psychology
Loyola College of Baltimore
MBA -
University of Maryland Global Campus
Community Service
Maryland Employment First State Leadership Team 2021-present, Maryland Tech First Workgroup 2021-present, Maryland Inclusive Housing Board of Directors President 2020-present, Member of the National Leadership Consortium on Developmental Disabilities 2014-present, Appointee of Developmental Disabilities Administration Quality Advisory Council 2017-2021, Appointee of Maryland Mortality Quality Review Committee as developmental disabilities specialist 2015-2021
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