Allan Ignacio Pérez Vega
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Contact Center Agent
BLUELINK CHILE (AirFrance & KLM)
05.2023 - 03.2024
- Resolved caller issues quickly and thoroughly.
- Constant communication with North America´s clients that needed any kind of help as web support upon the airline reservations through phone calls or email. (All in English)
- Knowledge in reservation system AMADEUS OSCAR
- Informed clients of policies and procedures.
Transfer manager
REGIONAL MINISTRY OF HEALTH SECRETARIES (SEREMI)
06.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Administrator
Camping Laguna Chiguay
11.2020 - 03.2021
- Infrastructure maintenance (shelters, restrooms, picnic areas, walk roads)
- Troubleshooting in wild areas far from civilization
- Last period worked, prevention measures were implemented due to COVID-19.
Park ranger
Pumalin Douglas Tompkins National Park
12.2019 - 03.2020
- Maintenance of areas for public use and conservation
- Delivery of information to bilingual visitors (ESP-ING)
- Collection and maintenance of camping areas
- Ensure the care of the ecosystem.
Call center operator
REGIONAL MINISTRY OF HEALTH SECRETARIES (SEREMI)
01.2022 - 06.2022
- Role of telephone operator in the strategy implemented by the government to control the covid-19 pandemic
- Survey of patients to create a medical profile and collect information for their subsequent transfer to a health residence.
Accounting assistant
Vapores Industriales SA
12.2015 - 03.2016
Education
Engineer in Expeditions and Ecotourism with a mention in Geo-Tourism - Tourism
San Sebastián University
01.2022
Secondary and Technical studies -
Santa Maria Technical High School
01.2015
Primary -
Santa Maria Polyvalent School
01.2011
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Team Collaboration
- Travel Coordination
Accomplishments
- Experience working full jobs as english speaker
- Intermediate level Excel course.
- High computational capabilities.
- Diversity of courses and certifications.
- Diving.
- Bahia Sports Patron License.
- Courses "Wilderness First Responder (WFR)".
- Class B driving license.
- Experience working in the area of rural tourism.
- Experience in work related to Protected Wilderness Areas.
- Experience as customer service agent
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Agent
BLUELINK CHILE (AirFrance & KLM)
05.2023 - 03.2024
Transfer manager
REGIONAL MINISTRY OF HEALTH SECRETARIES (SEREMI)
06.2022 - 12.2022
Call center operator
REGIONAL MINISTRY OF HEALTH SECRETARIES (SEREMI)
01.2022 - 06.2022
Administrator
Camping Laguna Chiguay
11.2020 - 03.2021
Park ranger
Pumalin Douglas Tompkins National Park
12.2019 - 03.2020
Accounting assistant
Vapores Industriales SA
12.2015 - 03.2016
Engineer in Expeditions and Ecotourism with a mention in Geo-Tourism - Tourism
San Sebastián University
Secondary and Technical studies -
Santa Maria Technical High School
Primary -
Santa Maria Polyvalent School
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