Hi, I’m
Allanah Bisson
Deux-Montagnes,QC
Summary
Friendly and efficient Training Specialist with excellent problem-solving and organizational skills. Focused on creating and delivering effective training using adult learning strategies to maximize engagement and retention.
Overview
19
years of professional experience
Work History
Sekure Payment Experts, Montreal, QC
Training Specialist
04.2022 - 10.2023
Job overview
- Educated, coached and mentored new hires in the Customer Service department
- Evaluated and communicated trainee participation and performance to management
- Tracked employee performance and training progress to determine additional training needs
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals
- Focused on incorporating adult learning strategies to maximize employees' knowledge retention
- Produced high-quality videos for future training purposes
Sekure Payment Experts, Montreal, Quebec
Relationship Manager
02.2021 - 04.2022
Job overview
- Assisted a portfolio of merchants with a focus on customer retention and a positive customer experience on each interaction
- Maintained a high level of organization to adhere to SLAs and ensure timely communication with all merchants
- Managed multiple communication channels effectively, including incoming/outgoing calls, chat, and email, to address all merchant concerns
TTEC, Montreal, Quebec
Customer Service Representative
09.2020 - 01.2021
Job overview
- Assisted 40+ customers daily with billing, troubleshooting or order-related questions
- De-escalated customer concerns, maintaining calm, friendly demeanor
- Evaluated customer account information to assess current issues and determine potential long-term solutions
- Provided friendly, empathetic and efficient service to each and every customer
The Walt Disney Company - Disneyland Hotel, Anaheim, California
Order Cook
09.2016 - 08.2020
Job overview
- Prepared all orders to customer specifications
- Accommodated allergies and other special dietary needs
- Answered guest questions and provided exceptional, friendly service
- Prepared and plated up to 350 dishes per day in busy, Polynesian-American restaurant
- Conducted daily cleaning routines and maintained high food sanitation and kitchen equipment standards
Shima Japanese Steakhouse, Coronado, California
Kitchen Manager
01.2016 - 09.2016
Job overview
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Completed weekly inventory and subsequent ordering
- Wrote and delivered daily financial reports to restaurant's owner
- Prepared weekly schedule for 30+ employees
- Hired and trained new staff to maximize team performance
Education
St. Pius X Culinary Institute , Montreal, Qc
Some College (No Degree) from Professional Cooking
Skills
- Corporate Training
- Coaching and Development
- Training Program Design
- Course Materials Development
- Employee Performance Tracking
- Adult Learning Theories
- Training Video Creation
- Verbal and Written Communication
- Organization
- Adaptive Thinking
Volunteer Experience
Girl Guides of Canada - Troop Leader (2009-2012)
- Planned and supervised weekly troop meetings for 20+ girls aged 10-12.
- Taught life skills, as well as leading activities and outings, camping trips, fundraising and volunteer opportunities.
Timeline
Training Specialist
Sekure Payment Experts
04.2022 - 10.2023
Relationship Manager
Sekure Payment Experts
02.2021 - 04.2022
Customer Service Representative
TTEC
09.2020 - 01.2021
Order Cook
The Walt Disney Company - Disneyland Hotel
09.2016 - 08.2020
Kitchen Manager
Shima Japanese Steakhouse
01.2016 - 09.2016
St. Pius X Culinary Institute
Some College (No Degree) from Professional Cooking
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