Allan Wilker
Brodhagen,Canada
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
21
21
years of professional experience
Work History
DIRECTOR MORTGAGE FUNDING & MSPI
Scotiabank
01.2017 - 01.2024
- Oversee day to day operations for the national Mortgage Funding, Property Insurance, Property Taxes and Mortgage Security teams, consisting of ~135 employees in four locations (Stratford, Montreal, Dominican Republic and Colombia)
- Collaborate with multiple business lines to ensure the functional needs of the business were met
- Create and foster a continuous improvement mindset, focusing on delivering system enhancements and digitization to improve end to end operational processes
- Foster a risk mitigation environment to ensure bank losses are minimized and compliance guidelines are achieved
- Strategic reviews to ensure growth opportunities were identified and implemented
- Create and execute resourcing and budget forecasts
- Enhance and drive focus on fraud prevention
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
BRANCH MANAGER
Scotiabank
01.2015 - 01.2017
- Oversee day to day operations and sales activities for our Main branch and Sub Branch
- Improve the visibility of our teams and grow our brand within our respective communities
- Exceeded all financial targets, including revenue and branch profitability by consistently exceeding our KPIs
- Ensure all compliance and risk metrics were achieved
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
MANAGER SMALL BUSINESS
Scotiabank
01.2013 - 01.2015
- Support 7 branches in the KW region, driving Small Business growth, including sales, community involvement and coaching
- Managed three Small Business Advisors remotely
- Strategic planning, leading initiatives to drive business growth and market expansion
- Led our team in 2015 to the top overall Small Business team in Canada (41 teams)
REALTOR
Remax Central
01.2010 - 01.2012
- Assisting clients in all aspects of a real estate transaction
- Create marketing plans, including long term retention programs
- Manage expenses and income
- Network to create opportunities with clients
- Extensive customer service
- In second year, almost doubled the output of an average agent in the lower mainland
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
ASSISTANT VICE PRESIDENT - DIRECT CHANNELS
HSBC & HSBC Financial
07.2007 - 01.2009
- Responsible for over 200 contact centre agents in two locations (Burnaby BC & Markham, ON)
- Conduct day to day operations of the department, including budget forecasting, monitoring and improving call quality and productivity, implementation of new IT upgrades, driving process efficiency and HR matters, including training and coaching
- Increased mystery shop scores from 59% to over 80% within 6 months
- Developed a sales pilot within the call centre to capture more inbound leads and cross sell other bank products
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
SENIOR MANAGER - AUTO FINANCE
HSBC & HSBC Financial
01.2006 - 07.2007
- Directed underwriting(credit approvals) and audit departments in the Burnaby office
- Daily oversight with approvals up to $300,000
- This included recruitment, training, coaching and improving daily process efficiencies
- It was essential to build relationships with over 2000 automotive dealers to improve sales
- Successfully decreased turnaround time on approvals by approximately 30% which lead to increased sales
BRANCH MANAGER - FINANCIAL
HSBC & HSBC Financial
02.2003 - 01.2006
- Conducted all aspects of the Branch Sales Manager role within the 3 offices as well and became the Acting District Sales Manager in DSM's absence (7 Branches)
- Led the Vancouver Branch from #109 in the year end rankings to #14 in approximately 16 months
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Administrative and Commercial Studies -
UNIVERSITY OF WESTERN ONTARIO
London, ONO.S.S.D -
ST. MICHAEL SECONDARY SCHOOL
Stratford06.1992
Skills
- Relationship building
- Risk governance
- Strategic planning
- Decision-making
- Business development
- Operations management
- Strategies and goals
- Change management
Accomplishments
- Multiple Best of the Best wins with Scotiabank, including Culture Catalyst
- HSBC B.O.B course Trainer (Improve sales)
- HSBC B.O.S.S course Trainer (Improve sales and prepare future managers)
- Future Leaders captain for the BC District
- MQP certified (Certified potential Branch Managers before selection)
- Completed HR Management, Making the Right Choice and Crisp courses
- Co-Chair for United Way Campaign
Languages
English
Timeline
DIRECTOR MORTGAGE FUNDING & MSPI
Scotiabank
01.2017 - 01.2024
BRANCH MANAGER
Scotiabank
01.2015 - 01.2017
MANAGER SMALL BUSINESS
Scotiabank
01.2013 - 01.2015
REALTOR
Remax Central
01.2010 - 01.2012
ASSISTANT VICE PRESIDENT - DIRECT CHANNELS
HSBC & HSBC Financial
07.2007 - 01.2009
SENIOR MANAGER - AUTO FINANCE
HSBC & HSBC Financial
01.2006 - 07.2007
BRANCH MANAGER - FINANCIAL
HSBC & HSBC Financial
02.2003 - 01.2006
Administrative and Commercial Studies -
UNIVERSITY OF WESTERN ONTARIO
O.S.S.D -
ST. MICHAEL SECONDARY SCHOOL
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