Allan Torres
West Covina
Summary
Detail-oriented professional with strong customer relations skills and proven ability to thrive in fast-paced environments. Demonstrates resilience and sound judgment while effectively multitasking. Self-motivated and capable of delivering exemplary results both independently and collaboratively. Committed to achieving on-time project completion with high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
First Citizens Bank
Glendora
04.2023 - Current
- Developed strong relationships with customers through regular follow-up contact.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Executed daily cash handling procedures in accordance with company policies.
- Performed extensive due diligence to prevent fraud and protect customer interests.
Outside Sales Representative
Spectrum
Irwindale
01.2025 - 03.2025
- Presented product demonstrations to showcase features and benefits effectively.
- Utilized CRM software to track interactions and manage sales pipeline efficiently.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Met regularly with team members to discuss progress towards goals.
Assistant Property Manager
Extra Space Storage
Walnut
01.2024 - 06.2024
- Executed monthly assessments and collected rental fees, deposits, and payments.
- Conducted collection calls to tenants with overdue payments.
- Presented leases and conducted property tours to evaluate suitability for prospective tenants.
- Ensured cleanliness throughout entire property to uphold standards.
- Met with a variety of vendors that would contribute many services to uphold the property.
Associate Banker
JPMorgan Chase & Co
Baldwin Park
10.2018 - 07.2021
- This position was formally known as bank teller, however during my first year at Chase, the tellers began to get a lot of the responsibilities of the regular bankers, therefore making us Associate Bankers.
- In addition to teller transactions, such as withdrawals, deposits, taking payments, and account transfers, I began to work more with statements, wire transfers, and giving information about opening relationships with Chase. Opening relationships included having to cross-sell bank products, such as savings accounts and credit cards, to existing clients.
- We had to uphold the security of our customers by identifying suspicious activity on account holders' accounts and reporting any discrepancies to the supervisor immediately.
- I would also have to perform ATM maintenance and vault inventory, often working with upwards of 1 million dollars.
- Reconciled cash and checks against computer records at end of shift.
Education
High School Diploma -
Covina High
Covina, CA06-2015
Some College (No Degree) - Business Administration
Citrus College
Skills
- Financial Services
- Account Management
- Time Management
- Administrative Experience
- Typing
- Accounting
- Driving
- Customer Service
- Sales
- Negotiation
- Upselling
- Relationship Management
- Conflict Resolution
- Computer Skills
- Communication Skills
- Bilingual (Spanish)
- Microsoft Office
- Data Entry
- Property Management
- Team Building
- High Call Volume Environment
Certification
- CA Driver's License.
- Certified Property Manager
- Notary Public
Languages
4,
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Education
other
References
References available upon request.
Timeline
Outside Sales Representative
Spectrum
01.2025 - 03.2025
Assistant Property Manager
Extra Space Storage
01.2024 - 06.2024
Sales and Service Representative
First Citizens Bank
04.2023 - Current
Associate Banker
JPMorgan Chase & Co
10.2018 - 07.2021
High School Diploma -
Covina High
Some College (No Degree) - Business Administration
Citrus College
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