Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Allan Semper

Whitby,Ontario

Summary

Experienced Systems Administrator/Cloud Engineer with 5+ years of expertise in managing and optimizing cloud and hybrid cloud infrastructure. Proven track record of successfully leading and executing multiple cloud projects, ensuring top-notch availability, security, and performance. Collaborated effectively with cross-functional teams to deliver innovative and scalable cloud solutions. Possesses exceptional troubleshooting skills to resolve complex issues, guaranteeing seamless business continuity and operational efficiency. Demonstrates expertise in team-based management and optimization of hybrid cloud environments, fostering a collaborative approach to achieve organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Administrator / Cloud Engineer

Intero Integrity Services Canada Inc.
04.2018 - Current
  • Manage procurement, configuration, and lifecycle of computers
  • Support IT network infrastructure, including servers, networks, and storage systems
  • Deploy, maintain, and upgrade hardware, software, and operating systems
  • Monitor system performance, troubleshoot issues, and analyze root causes
  • Implement and maintain backup, disaster recovery, and business continuity plans
  • Provide technical assistance to end users
  • Analyze service incidents, identify risks, and enforce IT policies
  • Utilize networking concepts, security best practices, and Azure monitoring tools
  • Facilitate onboarding/offboarding processes for employees
  • Design, implement, and manage cloud infrastructure in Microsoft Azure
  • Monitor user identities using SIEM tools
  • Manage Teams Calling system/accounts
  • Identify and resolve cloud infrastructure issues
  • Understand application lifecycle management
  • Monitor cloud computing systems for efficient performance
  • Use Azure storage services to store, share, and manage data efficiently and securely
  • Train employees to use cloud tools and systems
  • Perform administrative processes for cloud systems using Microsoft 365 Admin Center tools
  • Collaborate with IT and Network teams to ensure cloud infrastructure meets organizational goals.

Control Desk Supervisor

IBM
08.2017 - 03.2018
  • Supervise and provide performance evaluations for my team.
  • Provide feedback on new hire training content and determine course curriculum.
  • Consistently met daily service level agreements by maintaining a 93% or higher caller satisfaction rating, answering service calls within 10 seconds, and quickly diagnosing and resolving problems.
  • Generate metrics and trend reporting to management weekly and execute action plans in areas where the agents lack the required skills or knowledge.
  • Initiate outage processes with the client to resolve Sev1 issues.
  • Arrange training courses for the agents.

Education

Electronics Engineering Technician Diploma -

DEVRY INSTITUTE OF TECHNOLOGY
Scarborough, ON
11.2001

Skills

  • Cyber Security Risk Management
  • Asset Management
  • Identity and Access Management (IAM)
  • Security Education and Awareness
  • Data Loss Protection (DLP)
  • Incident Response
  • Azure Virtual Desktop Infrastructure
  • Proficiency in managing Azure identities and governance

Certification

  • Microsoft Azure Fundamentals
  • Microsoft Security, Compliance, and Identity Fundamentals
  • Google Cyber Security Certificate: Includes Linux, MySQL, and Python hands-on labs.

Projects

Universal Print

  • Led a project to migrate the on-premises print server to Azure. Reduced printer-related tickets to the helpdesk by 30%. Configuring Azure Universal Print. Installing and configuring the Universal Print connector. Registering and managing printers with the Universal Print connector. Create user groups and assign permissions. Testing and validating printer setups. Ensuring seamless printing operations across various devices.


Azure Virtual Desktop

  • Created a Host Pool to run analytic workloads on Azure Virtual Desktop. Cut IT hardware costs by 20%. Provisioned and managed Azure host pools for a data analysis team. Configured and deployed virtual machines (VMs) with required specifications and software. Assigned VMs to team members and ensured seamless user access. Installed and configured necessary applications on session hosts. Tested and validated VM performance and user accessibility. Monitored and maintained the host pool environment for optimal performance and security.

Timeline

Systems Administrator / Cloud Engineer

Intero Integrity Services Canada Inc.
04.2018 - Current

Control Desk Supervisor

IBM
08.2017 - 03.2018
  • Microsoft Azure Fundamentals
  • Microsoft Security, Compliance, and Identity Fundamentals
  • Google Cyber Security Certificate: Includes Linux, MySQL, and Python hands-on labs.

Electronics Engineering Technician Diploma -

DEVRY INSTITUTE OF TECHNOLOGY
Allan Semper