Allan Lam
Edmonton,AB
Summary
Computer Science student at MacEwan University with a strong foundation in IT systems, networking, and security. Hands-on experience in troubleshooting, quality assurance, and user support. Adept at problem-solving and collaborating in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
The Carrot
02.2024 - Current
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Quality Assurance Technician
Agropur Ice Cream
09.2022 - 09.2023
- Provided technical support for production systems, including Oracle software troubleshooting
- Maintained inventory accuracy using digital tracking tools
- Conducted inspections to ensure compliance with quality standards
Quality Assurance Technician
The Little Potato Company
07.2021 - 09.2022
- Verified packaging compliance and label accuracy
- Identified and resolved product discrepancies
Safewalk Volunteer
University of Alberta
09.2020 - 04.2021
- Provided safety escorts and maintained dispatcher communication
Education
Bachelor of Science - Computer Science (Minor in Business)
MacEwan University
Edmonton04-2025
BSc - Nutrition and Food Science
University of Alberta
01.2021
Skills
- Windows/Linux troubleshooting
- Networking fundamentals
- Microsoft 365
- Virtualization concepts
- Client support
- Documentation writing
Certification
- CompTIA A+ (Certified)
- CCNA (In Progress)
- Standard First Aid & CPR
Languages
English
Native or Bilingual
Timeline
Barista
The Carrot
02.2024 - Current
Quality Assurance Technician
Agropur Ice Cream
09.2022 - 09.2023
Quality Assurance Technician
The Little Potato Company
07.2021 - 09.2022
Safewalk Volunteer
University of Alberta
09.2020 - 04.2021
BSc - Nutrition and Food Science
University of Alberta
Bachelor of Science - Computer Science (Minor in Business)
MacEwan University
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