Allan Heath
Pickering,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Millwork / Pro Desk Associate
Home Depot
Toronto, ON
02.2022 - Current
- Advising customers and selling product and installs in Millwork and at the pro desk.
- Greeted customers, answered questions and provided assistance regarding store layout.
- Processed payments for purchases made at the desk.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Resolved customer issues in a professional manner while adhering to established policies and procedures.
- Ensured compliance with safety regulations during all tasks related to desk operations.
- Tracked inventory levels on daily basis using computer systems and adjusted orders accordingly based on current needs.
Own operated construction business
AH Construction
01.2020 - 01.2022
- Installing doors, drywall, crown moulding, trim, decks and painting.
Operations Manager
Kuus Inc.
01.2016 - 01.2020
- Warehousing, logistics ensure a smooth flow of goods from various manufactures to customers
- Including Canadian Tire, Walmart and Shoppers Drug Mart
- Direct stock to warehouses and ensure compliance with pesticide storage regulations
- Co-ordinate staff needs arranging extra staff through an agency
- Qualified in Transport of Dangerous Goods.
Environmental Services Manager
Orchard Villa Long Term Care Home
01.2010 - 01.2016
- Completed all inspections of safety equipment, asbestos and trained Environmental Services Staff in workplace safety
- Chairman Health and Safety committee completed Health and Safety Certification
- Performed with the Fire Department annual inspection to ensure all fire codes were met
- Carried out monthly fire drills all shifts
- Liaise and arrange annual mock evacuation with Fire Department such that 31 residents were evacuated in 7min 10 sec
- Liaised with residents and families to resolve issues with rooms, the home in general and laundry.
Supervisor Millwork, Flooring and Décor
HOME DEPOT
01.2007 - 01.2010
- Key holder opened and closed the store
- Representative Health and Safety Committee.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Provide Consulting Services to the Small and Medium Business Sector
SEAMLESS CONSULTING
08.2004 - 11.2006
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Operations Manager
PRO-ART DENTAL LABORATORY
01.2004 - 01.2005
- A leading provider of orthodontics as well as dental prosthetics in North America, with an annual turnover of $6 million dollars
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
General Manager
SABAT BATTERY COMPANY
Johannesburg, Gaugteng
01.1995 - 01.2005
- Planned, controlled shift operations to ensure that all production targets were met.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Production Superintendent
SAPPI FINE PAPERS
01.1989 - 01.1995
- Developed and implemented successful strategies to optimize production efficiency.
- Identified and resolved operational issues in a timely manner.
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Managed the daily operations of the plant, including scheduling personnel and equipment.
- Planned and coordinated maintenance activities for the facility.
- Established goals for improving productivity, product quality, safety standards.
- Ensured compliance with all applicable laws and regulations.
Process and Development Manager
CERNOL CHEMICALS
Harare, Mashonaland Zimbabwe
01.1987 - 01.1989
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed the planning and development of a new factory site.
Production Manager
WINDMILL FERTILIZERS
Harare, Mashonaland Zimbabwe
01.1982 - 01.1987
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Ran quality control laboratory for fertilizer and pesticides. Using wet chemistry, Atomic Absorption, Ir and GLC
Teacher in Charge of Science
MINISTRY OF EDUCATION
Kadoma, Midlands Zimbabwe
01.1979 - 01.1981
- Created and implemented lesson plans for a variety of age groups.
- Organized field trips to enhance student learning experiences.
- Supervised teachers, support staff and volunteers in classrooms.
- Maintained accurate records of student progress and attendance.
- Ensured that school policies were followed by all staff members.
- Collaborated with parents and guardians on student educational goals.
- Conducted parent-teacher conferences to discuss student performance.
Education
Transport of Dangerous Goods -
01.2017
Joint Health and Safety Certification Ontario -
01.2012
Mask fit testing training -
3M
01.2011
Supervisor Training -
Home Depot
01.2009
TS 16949 Quality Awareness -
ATS Services
01.2004
MRSC Member of the Royal Society of Chemistry -
01.2003
VDA 6.1 Quality Auditors Course -
ATS Services
01.2001
MDP Pass with Distinction -
University of South Africa
01.1994
SABS ISO 9002 Auditor -
South African Standards Association
01.1992
LRSC Licentiate of the Royal Society of Chemistry -
01.1990
HDE - Higher Diploma in Education -
University of Natal
01.1978
Bachelor of Science (Honours) -
University of Natal
01.1977
Skills
- Qualified chemist skilled in wet chemistry Atomic Absorption and GLC
- Superb multitasker able to deal with multiple issues
- Energetic and self-directed Perform under stress without losing focus
- Computer literate and able to compile and assess reports
- Team person having worked in successful multidisciplinary teams
- Focused on constantly ensuring best practice, diligent and professional approach
- ISO Auditor – implement and maintain ISO 9001, VDA 61, TS 16949
- EHS experience in hazardous environments, writing and application of safety procedures
- Proficient in Word, Excel, PowerPoint and Outlook
- Certified Member H & S
- Document Preparation
- Team Oversight
- Analytical Mastery
- Expense Tracking
- Research and Analysis
- Policy Enforcement
- Safety and Security Procedures
Outside Interests
- Military History
- Bagpipes both to play and listen to.
Affiliations
- Play bagpipes
- Interested in military history in the Napoleonic and modern era.
- Enjoy working with my hands and have spent many productive hours installing crown moulding, flooring, baseboard and generally upgrading the houses we have owned and lived in.
Accomplishments
- Was a member of a 12 person team implementing ISO9002 at Sappi Fine Papers Enstra. Worked for two months setting up the system and were certified on the first external audit.
- Passed my MDP with distinction one of ten out of fifty to do so.
Certification
- Member of the Royal Society of Chemistry 2003.
References
References available upon request.
Timeline
Millwork / Pro Desk Associate
Home Depot
02.2022 - Current
Own operated construction business
AH Construction
01.2020 - 01.2022
Operations Manager
Kuus Inc.
01.2016 - 01.2020
Environmental Services Manager
Orchard Villa Long Term Care Home
01.2010 - 01.2016
Supervisor Millwork, Flooring and Décor
HOME DEPOT
01.2007 - 01.2010
Provide Consulting Services to the Small and Medium Business Sector
SEAMLESS CONSULTING
08.2004 - 11.2006
Operations Manager
PRO-ART DENTAL LABORATORY
01.2004 - 01.2005
General Manager
SABAT BATTERY COMPANY
01.1995 - 01.2005
Production Superintendent
SAPPI FINE PAPERS
01.1989 - 01.1995
Process and Development Manager
CERNOL CHEMICALS
01.1987 - 01.1989
Production Manager
WINDMILL FERTILIZERS
01.1982 - 01.1987
Teacher in Charge of Science
MINISTRY OF EDUCATION
01.1979 - 01.1981
Transport of Dangerous Goods -
Joint Health and Safety Certification Ontario -
Mask fit testing training -
3M
Supervisor Training -
Home Depot
TS 16949 Quality Awareness -
ATS Services
MRSC Member of the Royal Society of Chemistry -
VDA 6.1 Quality Auditors Course -
ATS Services
MDP Pass with Distinction -
University of South Africa
SABS ISO 9002 Auditor -
South African Standards Association
LRSC Licentiate of the Royal Society of Chemistry -
HDE - Higher Diploma in Education -
University of Natal
Bachelor of Science (Honours) -
University of Natal
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