Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Allan Ceron

Guatemala City,Guatemala

Summary

Dynamic professional with extensive experience at Telus Digital, excelling in customer service and conflict resolution. Proven ability to enhance customer loyalty through empathetic complaint handling. Skilled in data entry and critical thinking, with a track record of achieving cost savings and maintaining supplier relationships in fast-paced environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Telus Digital
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Purchasing Manager

High Impact Sign and Design
03.2018 - 08.2023
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.

Yard Foreman

Henderson Steel
07.2012 - 02.2017
  • Collaborated with suppliers and vendors, negotiating favorable terms for materials and services procurement.
  • Managed budgetary responsibilities, maintaining accurate records of expenses and identifying cost-saving opportunities.
  • Loaded and unloaded trucks with loaders, forklifts and other heavy equipment and supervised routine maintenance, inspection and registration to maintain good operating condition.
  • Inspected loading operations for outgoing delivery to comply with shipping specifications, load limits and safety regulations.

Education

No Degree - Construction Management

College of Southern Nevada
700 College Dr, Henderson, NV 89002, United States
09-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Professional telephone demeanor

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Telus Digital
04.2024 - Current

Purchasing Manager

High Impact Sign and Design
03.2018 - 08.2023

Yard Foreman

Henderson Steel
07.2012 - 02.2017

No Degree - Construction Management

College of Southern Nevada

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Allan Ceron