Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allainde Franco Miano

Kelowna,BC

Summary

Dedicated customer service professional with a track record of building strong client relationships. Skilled in teamwork and maintaining a positive demeanor, leading to high customer satisfaction rates. Results-driven with a focus on cultivating partnerships and supporting business objectives. Experienced in delivering exceptional service in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

APPLICATION SUPPORT

NVSSOFT SAUDI ARABIA
Riyadh, Saudi Arabia
07.2012 - 08.2021
  • Manage services for the Arcmate Enterprise Application Server.
  • Provide on-site training and application installation for employees and clients.
  • Support document scanning and archiving applications (Arcmate Capture and Arcmate Enterprise).
  • Collaborate with key stakeholders to define document management system requirements, goals, and objectives.
  • Conducted system testing, identified and resolved issues, and performed user acceptance testing (UAT).
  • Monitor system performance, identify bottlenecks, and implement necessary enhancements.
  • Collaborate with IT teams to ensure system integration and compatibility with other business applications.
  • Performing migration and upgrades of Arcmate Enterprise.
  • Plan and implement change requests.
  • Install, configure, manage, and monitor Arcmate Enterprise updates and patches.
  • Provided application support to customers, troubleshooting and resolving technical issues.
  • Coordinated with stakeholders across multiple departments regarding application support activities.
  • Resolved escalated tickets related to application support within agreed upon SLAs.

IT Technical Support Freelance

BRIDGELAW CORPORATION
Penticton, BC
02.2022 - Current
  • Installing and configuring hardware and software components.
  • Troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Diagnose and resolve technical hardware and software issues.
  • Provide advice and training to users in response to identified difficulties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

CLIENT SERVICE SUPERVISOR

THE CLEANING CO.
Kelowna, BC
04.2022 - Current
  • Completing daily, weekly, and monthly project work tasks required by clients, including additional janitorial cleaning, pressure washing, floor scrubbing/refinishing, and regular property maintenance.
  • Offer call-out services for site emergencies and last-minute requests.
  • Working with the Office Manager to assist with vacation coverage, as needed.
  • Delivery of equipment and consumable supplies to clients.
  • Inspections of the client base are conducted to ensure quality standards are being met, documenting and passing along any positive or constructive feedback.
  • Resolved client issues promptly to maintain high satisfaction levels in services provided.

Car Detailer

HARMONY HONDA
Kelowna, BC
10.2021 - 04.2022
  • Cleaning vehicle interiors and exteriors in compliance with all company standards.
  • Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
  • Using cleaning, protective, and restorative agents to maintain and enhance the vehicle's appearance.
  • Conducted thorough cleaning and detailing of vehicles for customer satisfaction.
  • Applied wax and polish to enhance vehicle appearance and protect surfaces.
  • Inspected vehicles for damage and reported findings to management team.
  • Maintained cleanliness of detailing area to ensure a safe working environment.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.

IT Technical Support

INTERNATIONAL TURNKEY SYSTEMS
Riyadh, Saudi Arabia
02.2010 - 06.2012
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document the problems experienced.
  • Diagnose and resolve technical hardware and software issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Responsible for IT store management.
  • Responsible for vendor maintenance.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Provide advice and training to users in response to identified difficulties.
  • Log Help Desk interactions in the Ticket System, and administer the Help Desk Ticket System.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

IT Technical Support

ARABIC COMPUTER SYSTEMS LTD.
Riyadh, Saudi Arabia
04.2008 - 01.2010
  • Diagnose and resolve technical hardware and software issues.
  • Communicate electronically and in person with computer users who are experiencing difficulties in determining and documenting problems they encounter.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Provide advice and training to users in response to identified difficulties.
  • Log Help Desk interactions in the Ticket System, and administer the Help Desk Ticket System.

LOW CURRENT TECHNICIAN

TECHNO PALACE EST.
Riyadh, Saudi Arabia
09.2007 - 03.2008
  • Installation and configuration of CCTV Camera.
  • Installation and configuration of Security System (Paradox).
  • Installation and configuration of PABX (Nortel, Meridian).
  • Installation and configuration of MATV.
  • Installation and configuration of Fire Alarm System (Smoke Detector).
  • Installation and configuration of Access Control (Everfocus).

Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Interface Computer College
Iloilo City, Philippines

Skills

  • Client relationship management
  • Technical troubleshooting
  • Project coordination
  • Application support
  • Customer service
  • Problem solving
  • Attention to detail

Certification

  • CompTIA A+
  • Microsoft Certified Technology Specialist, Windows 7
  • Microsoft Certified Professional, XP

Timeline

CLIENT SERVICE SUPERVISOR

THE CLEANING CO.
04.2022 - Current

IT Technical Support Freelance

BRIDGELAW CORPORATION
02.2022 - Current

Car Detailer

HARMONY HONDA
10.2021 - 04.2022

APPLICATION SUPPORT

NVSSOFT SAUDI ARABIA
07.2012 - 08.2021

IT Technical Support

INTERNATIONAL TURNKEY SYSTEMS
02.2010 - 06.2012

IT Technical Support

ARABIC COMPUTER SYSTEMS LTD.
04.2008 - 01.2010

LOW CURRENT TECHNICIAN

TECHNO PALACE EST.
09.2007 - 03.2008

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Interface Computer College

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Allainde Franco Miano