Alla Ohanjanyan
Calgary,Canada
Summary
Proficient administrative professional with a focus on customer relations and travel coordination. Demonstrated ability to handle multiple responsibilities while ensuring confidentiality and prioritization. Improved operational efficiency through effective task management strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administration Assistant
ClaimsPro
Calgary, Alberta
04.2025 - Current
- Welcome visitors, and handle phone inquiries with professionalism and efficiency.
- Process daily incoming mail, responding promptly to internal and external customer inquiries.
- Deliver clerical support to align with departmental needs, improving workflow efficiency.
- Conduct thorough verification of insurance claim forms to ensure accurate claimant information.
- Generate case files and claims notices to facilitate efficient processing of claims.
- Maintain an inventory of office supplies, ordering as necessary to prevent shortages.
- Prepare invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
Travel Counselor
Amex GBT
Calgary, Canada
09.2022 - 03.2024
- Coordinated international and domestic travel accommodations, including airfare and hotel reservations.
- Facilitated flight modifications and cancellations to minimize disruptions.
- Responded to client inquiries and resolved issues with effective solutions.
- Supervised payments via credit and debit cards, ensuring confidentiality.
- Advised customers on travel document requirements and visa regulations.
- Recommended travel insurance plans to mitigate financial risks.
Corporate Facilities Assistant, Receptionist
Johnson Insurance
Edmonton, Canada
10.2011 - 10.2020
- Ensured security compliance through verification of visitor credentials and badge issuance.
- Coordinated operational communication via proficient management of phone system.
- Improved clerical efficiency by executing document copying, faxing, and filing tasks.
- Successfully processed payments, deposits, and fees with high accuracy.
- Identified significant challenges and escalated them to management after assessments.
- Managed postal and courier operations utilizing mailing equipment efficiently.
Post Office Clerk
Canada Post
Edmonton, Canada
01.2009 - 05.2011
- Facilitated sales of postal products across business and public sectors.
- Achieved high accuracy in mail distribution to designated mailboxes and post office boxes.
- Increased sales of postal services, including insurance and tracking options.
- Managed efficient handling of international money transfers to enhance customer satisfaction.
Copy Centre Associate
Staples
Edmonton, Canada
11.2007 - 12.2009
- Worked as a team member, performing cashier duties, and providing product assistance.
- Assisted customers with print orders and product selection.
- Created custom document templates for frequently requested projects.
- Accurately processed transactions, returns, printed daily deposits, and accurately balanced the cash drawer after every shift.
Education
Bachelor's Degree - Oriental Studies
University of Yerevan
Skills
- Customer relations
- Administrative operations
- Telephone system coordination
- Strong ability to prioritize tasks
- Confidential document control
- Travel coordination expertise
- Proficient in managing multiple tasks
- Inventory management
Certification
TICO Calgary, AB License Certificate: Travel Industry, 09/01/22, Present
Languages
Armenian
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Administration Assistant
ClaimsPro
04.2025 - Current
Travel Counselor
Amex GBT
09.2022 - 03.2024
Corporate Facilities Assistant, Receptionist
Johnson Insurance
10.2011 - 10.2020
Post Office Clerk
Canada Post
01.2009 - 05.2011
Copy Centre Associate
Staples
11.2007 - 12.2009
Bachelor's Degree - Oriental Studies
University of Yerevan
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